Senior Sourcing Officer
Jamalon
Total years of experience :3 years, 10 Months
-Purchasing the English books from multiple publishers and distributors, shipping them and following up remotely with the operations department in London (the main source).
-Solving the problems of any missing, delayed or damaged shipments.
-Representing the company in local & international book fairs, and preparing the related reports
-Establishing new relationships and signing the agreements with new publishers and distributers in both UK & US.
B2B Sales Support Officer
-Providing the details and price offers for all the RFQs ( Request for Quotation ).
- Sending a weekly newsletter that includes the bestseller and the new released books.
-Receiving the new orders and forwarding them to our suppliers to process them.
-Following up until the clients receive their orders.
-Provide excellent customer service for customers in line with Aramex standards.
-Handle all GCS team’s cases, follow up and close all requests On Time.
-Respond promptly to customer inquiries, solve their problems and escalate when necessary.
-Following up on the customer cases and constantly updating them.
-Ensure following up with operations for any special customer needs or to resolve any problematic issues.
-Ensure building a strong relationship with the customer.
-Respond to customer enquiries and provide full information, accurate updates and recommendations on time.
-Close pending cases in a timely manner.
-Follow up on problematic customers cases (delayed/ Misrouted shipments) and make sure they are resolved properly.
-Prepare products for shipment and check them to make sure they meet specifications.
-Handling customer orders and payments.
-Shopping online services as a shop and ship team member.
I was responsible for generating sales, maintaining outstanding customer service, merchandising products, and supporting the in-house store management team.