Social media Moderation Manager
Digital cloud
Total years of experience :8 years, 5 Months
Coaching the supervisor & Quality Team
•Select the new team Member.
•Set the Team KPIs.
Coach the Moderation Team.
•Review the social Media Channels.
•Select the new team member.
•Communicate with the clients.
Offer the best service to visitors.
•Report incidences to Coordinator or Manager .
•Provide solutions to visitor complaints or problems and direct them to Coordinator if needed.
•Elaborate the establishment cleaning tasks.
•Keep control of its kidzos fund.
•Identify failures, shortage of materials, utensils, or elements.
•Elaborate daily the establishment elements checklist, completely and exactly.
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dubizzle
Handling complaints (from both staff and customers
•Reporting to Manager
•Measure the team performance
•Helping in training and development the team
September 2015)
•Evaulate the trainer
•Help the trainer durning the seesion.
•Act as a trainer in case the trainer absence.
•Keep the good relation with the trainers, volunteers and school administration..
Spanish Department - Grade: Good