Duty Manager
Aura entertainment
Total years of experience :15 years, 9 Months
Operation Oversight: Supervised and managed daily park operations.
A/V and Technical: Created lighting shows for Special events (Sunlite suit), and performed maintenance and repairs on lighting equipment (Cyclops).
On-site Events preparation: Install and program light and sound equipment for external company functions and events.
Established relationships with potential partners and completed over 15 deals with sponsors
Team Leadership: Delegated tasks, guided, and motivated team members.
Monitored performance and reporting: Established KPIs, tracked performance, and prepared regular reports for management review.
Recruitment: Screened potential candidates for the operations team.
Handled all customer complaints for 2021, 2022, and 2023 with over 95% success rate.
Participated in the opening of 2 sister theme parks.
Assisted in the parks Day-to-day General Operations.
Created and Edited Audio and Visual content for over 200 events and shows
Handled 30% of all customer complaints
Delegated tasks among the A/V and Activity teams
Successfully reduced the departments yearly expenses by 12%
Operated daily Stage (Theater)shows, Radio Stations, TV station
Operated events and special ceremonies
Assisted in administrative duties (Scheduling and Payroll)
Managed the opening of The Block Youth Club
Managed the opening of Magic Planet Entertainment Center
Managed the opening of the HypeNhop Entertainment Center
Managed the opening of Swings Adventure Park
Managed event schedules and locations.
On-site events preparation and operation