Mary Ann Masip

Retail Operations Manager at Dubai Holding Group

• United Arab Emirates - Abu Dhabi
• October 2012 to February 2020

A
chievement:

2015- got a whole year 100% mystery shopper report.
2016- yearly target sales reached plus 25%
- highest grossing shop of the group 9Promod)


-Managing the daily operation of the shop,
focus on the sale and motivating team with 8 resources, managing customer complaints and queries or feedback.
-Preparaing with weekly and monthly sales report, Salary summary and commission of the staff. staff rota and along with their appraisal and training reports.
-Managing and controlling with the stocks level, collection feedbacks, inventory and marketing awareness.
Updating the team/colleagues on business performance, new initiatives and other pertinent issues.

Assistant Store Manager at Dubai Holding Group, LLC

• October 2009 to March 2011

Store Manager at Al Shamsi Holdings, LLC

• October 2007 to October 2009

Managing and motivating a team of 8 resources to increase sales and ensure
efficiency.
* Managing stock levels and making key decisions about stock control.
* Dealing with staffing issues, interviewing potential staffs, conducting
appraisals Staff training and performance reviews.
* Ensuring standards for quality, customer service and health and safety are
met.
* Updating colleagues on business performance, new initiatives and other
pertinent issues.
* Touring the sales floor regularly, talking to colleagues and customers, and
identifying or resolving urgent issues.
* Making order of products collections, making feedback for the collection and
marketing awareness.
* Preparing weekly and monthly sales reports.
* Sending staffs monthly salary reports and commissions details every end of
the month.
* Monthly staff training reports.
* Managing customer complaints and comments.
* Dealing with sales, as and when required.
Achievement
* 2016 yearly target sales reached plus 25%.
* 2016 Highest grossing shop of the group (Promod).
* During EID

Sales Assistant at Dubai Holding Group, LLC

• December 2004 to October 2007

customer service

• March 2001 to June 2003

.
* Responsible for making orders of shoe items by the Cassiopeia.
* Greet customers and attend to their needs.
* Assist and show them our range of new collection.
* Do suggestive selling and give 100% customers service satisfaction.
* Do the replenishments and tagging of alarms and help in merchandising.
* Do cashiering, and adhere to safety and security policies of the company
while performing the job.
Product Representative Nestle Philippines (Nestle Calcium Plus Product)
Ace Promotion Company.