Senior Cargo Services Agent
Qatar Aviation Services
Total years of experience :18 years, 9 Months
Acts as Assistant Cargo Supervisor and coordinates the activities in the warehouse export build-up and manifesting activities
• Identify the needs of the shift for operational requirements with regards to manpower and other resources needed and directly report to the shift’s Duty Office in charge
• Prepare the shift’s flight allocation/schedule and checks if all needs of the warehouse export build-up agents are available (i.e. Forklift operators and Handlers)
• Allocate flights for the export flight planners and manifesting team
• Maintain a close coordination and communication with the Warehouse Supervisor through radio, telephone calls and email about queries on flight operational highlights and changes
• Ensure proper communication with the QR Cargo Operations Team for any discrepancies, changes in ULD allocation, cargo offloading and all necessary information needed for smooth operation
• Continuous coordination with the warehouse export build-up agent to ensure priority cargoes are loaded, ULD allocations are met and space optimization for the flight is being followed
• Making decisions and resolving issues as soon as it arises to prevent unnecessary delays on the flights
• Flight planning for cargo export build-up on both wide-body and narrow-body aircrafts in compliance to the Flight Booking List ULD allocations given by Revenue Management Team
• Flight planning for Other Airlines (Emirates, Lufthansa, KLM, British Airlines etc.)
• Prepare Shift Report at the end of the day to be submitted to Duty Terminal Managers, Duty Managers, and Duty Officers and on the next shift’s Supervisor.
• Ensure effective implementation of service quality standards regarding cargo handling and operational procedures within area of jurisdiction
• Initiate and consistently applies the company’s safety and security procedures and agreed quality standards satisfying customers
• Attend all mandatory training and complete test to maintain qualifications and efficiency
• Data Entry Operations - Enter data into CRT/PC such as missorts and over goods as appropriate; Operate different system for the manifest, clearance, air bills, package traces and generate reports; Ensure timely, complete and accurate data entry and other information into the system to ensure accountability.
• Administrative Support - Prepare manifest for the international flights which include assembling manifest all necessary paperwork for Customs purposes, transit air cargo and interline shipments; Prepare monthly reports such as overages trend; Consolidate monthly flight paperwork And document; Designate task assignments and brief team members on the operational highlights; Maintain updated files on record, manifest and clearance discrepancy records.
• Operations Management - Communicate with the worldwide field, stations and international customer service on traces, errors, retrievals and packages status inquiries; Transport Custom
paperwork; Prepare document pouches; Scan packages and paperwork in accordance to system guidelines; Check customer queries and assist in resolving traces; Send pre-alerts on possible flight delays and on exception build-up of freight; coordinate all sort activities in the work areas; Coordinate with all concerned parties any changes in the operational plan.
• Safety and Security Management - Attend all mandatory training; Comply with the rules and regulations on the Ramp & Operations; Follow company safety guidelines and regulations; Report unsafe work practices and unsafe working environment. Meet legal requirements and minimize company's exposure to risks.
• Training and Development - Attend all required training and complete test to maintain qualifications, efficiency and compliance with regulatory and local authorities.
