mary mwangi

F&B Supervisor at W Doha Hotel & Residences

• Qatar
• My current job since January 2014

• Supervise and participate in kitchen and dining area cleaning activities.
Resolve customer complaints.
• Train employees in food knowledge & preparation, in service, sanitation, and safety
procedures.
• Observe and evaluate employee and work procedures to ensure quality standards and
service, and complete disciplinary write-ups.
• Inspect supplies, equipment, work areas to ensure efficient service and conformance to
standards.
• Recommend measures for improving work procedures and employee performance to
increase service quality and enhance job safety.
• Analyze operational problems, such as theft and wastage, to establish procedures to
alleviate these problems.
• Perform various financial activities such as cash handling, deposit preparation.
• Evaluate new products for usefulness and suitability.
• Compile and balance cash receipts at the end of the day or shift.

Hostess at Market by Jean-George Restauran

• February 2013 to December 2013

• Providing a warm welcome for the guest to the restaurant and seating them at their
tables.
• Understanding menu content and keeping up to date with any menu changes.
• Making recommendations for the menu if requested.
• Up-selling events & promotions that go on in the restaurant.
• Ordering items that are needed for the operation during and after the shift.
• Training the new hostess and making sure they are up to restaurant standards.
• Making and implementing the floor plan for the shift.
• Assisting the manager in charge in checking tables to make sure the entire guests are
happy.
Server (Market by Jean

Concierge at Doh

• January 2010 to February 2011

• Organizing guest transportation.
• Assisting the guest with show room and up-selling hotel rooms.
• Help check-in/check-out process.
• Organizing tours and trips around

at George Restauran

• March 2011 to January 2011

• Make appropriate suggestion of food and beverage to the guest.
• Time the food and beverage orders correctly to ensure the temperature is as requested.
• Demonstrate an attitude of friendly in every aspect of service.
• Perform all assigned side works regularly promptly and correctly.
• Maintaining cleanliness and condition of the work area and equipment at all time.
• To ensure l know the preference of our regular guest and make the wow moment for
them.

Tour Consultant

• July 2009 to December 2009

• Doing hotel & airline bookings.
• Giving flight options to each destination.
• Ensuring clients are well briefed on any schedule changes or flight cancelations
• Client briefing on visa and health requirements.
Education
Air Travel & Related Studies Centre

Assistant Manager at Marlin Theodorus

• to