Mary Yemane

• Deliver personalized customer service by assisting clients in selecting
footwear and accessories that meet their style preferences and needs.
• Stay updated on the latest fashion trends and product features to
provide informed recommendations, enhancing customer satisfaction.
• Consistently meet and exceed sales targets through effective selling
techniques and in-depth product knowledge.
• Assist with inventory management, including restocking shelves,
conducting inventory counts, and organizing the stockroom.
• Collaborate with the team on visual merchandising efforts, ensuring
that displays are attractive and align with brand standards.

• Managed customer inquiries across phone, email, and social media, consistently
delivering high-quality service.
• Resolved issues efficiently through calls, emails, and live chats, surpassing
performance KPIs
• Utilized problem-solving and product knowledge to assist customers and
ensure positive resolutions to complaints.
• Produced accurate end-of-shift reports to support strategic decisions.