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Maryam Elbous, Enablement Specialist / Onboarding Specialist / Account Manager

Maryam Elbous

Enablement Specialist / Onboarding Specialist / Account Manager·Geidea

Egypt

Bachelor's degree, Nutrition Sciences

Work experience

Total years of experience: 6 years, 11 months

Enablement Specialist / Onboarding Specialist / Account Manager

October 2022 - Present

Geidea

Cairo, Egypt

October 2022 - Present

- Led onboarding for mid-market and enterprise clients across the GCC region.
- Managed a 7-member team, delivering personalized onboarding and post-sale experiences.
- Improved onboarding efficiency through structured processes and internal documentation.
- Served as the main point of contact during onboarding, addressing technical concerns and ensuring adoption.
- Collaborated cross-functionally with product, support, and sales teams to drive account success.
Company industry:
IT Services
Job role:
Support Services

Delight Engineer / Customer Success Specialist / Account Manager

September 2020 - September 2022

Zyda

Cairo, Egypt

September 2020 - September 2022

- Provided high-touch onboarding and proactive support for clients in F&B and e-commerce sectors.
- Achieved 95.2% CSAT and earned top performer recognition in Q3 2021.
- Trained and mentored 8 new hires on tools, tone, and best practices.
- Reduced customer friction by implementing feedback loops and resolving recurring issues quickly.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Customer Care Associate

December 2018 - January 2020

TH Technology

Cairo, Egypt

December 2018 - January 2020

• Handled multi-channel support (email, phone, messaging), increasing satisfaction scores by
20%.
• Delivered product training and support that contributed to improved customer engagement.
Company industry:
General Engineering Consultancy
Job role:
Customer Service and Call Center

Education

Minufiya University

December 2016

December 2016

Bachelor's degree, Nutrition Sciences

Egypt

Skills

Team Leadership
Expert
Team Leadership
Expert
Customer Retention
Expert
Customer Retention
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Client Relationship Management CRM
Expert
Client Relationship Management CRM
Expert
Onboarding
Expert
Onboarding
Expert
Customer Success & Onboarding Strategy
Expert
Customer Success & Onboarding Strategy
Expert
Client Relationship Management
Expert
Client Relationship Management
Expert
Customer Retention & Engagement
Expert
Customer Retention & Engagement
Expert
Cross-functional Collaboration
Expert
Cross-functional Collaboration
Expert
Process Improvement & Training
Expert
Process Improvement & Training
Expert
Data Analysis & Reporting
Expert
Data Analysis & Reporting
Expert

Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Certifications
Designing Organizational Structure
Business Analysis Fundamentals
SAP Cloud for Customer (C4C)
Data Analytics

Hobbies

  • Foreign Language Learning