Contact Center Representative Agent For HP
Cupola Teleservices
Total years of experience :1 years, 8 Months
I worked as contact center representative agent For HP . My job involved answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resource
Graduated with honors