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Mary Ann Viray, Customer Service Representative

Mary Ann Viray

Customer Service Representative·EMIRATES NBD GLOBAL SERVICES

United Arab Emirates

Doctorate, Civil Law

Work experience

Total years of experience: 14 years, 3 months

Customer Service Representative

November 2022 - Present

EMIRATES NBD GLOBAL SERVICES

Dubai, United Arab Emirates

November 2022 - Present

• Provide support on banking transactions, including loan and credit card
concerns
• Communicate policy details to clients and document all interactions for
compliance purposes
• Managed inbound customer service calls, efficiently resolving queries and
complaints to uphold satisfaction levels.
• Remained calm under pressure to handle customer complaints and solve
problems.

Company industry:
Banking
Job role:
Customer Service and Call Center

Office Administrator / Legal Assistant

August 2020 - June 2026

NEWFIELD EXHIBITION ORGANIZING

Dubai, United Arab Emirates

August 2020 - June 2026

• Drafted, reviewed, and negotiated contracts with vendors and partners,
ensuring compliance with company and legal standards
• Maintained a comprehensive filing system for contracts, emails, and
supporting documents
• Supported recruitment processes and negotiated service agreements for
events and conferences
• Organize 201 files for all the employees
• Collaborated with management to prepare legal documentation and resolve
contractual issues

Company industry:
Events Management
Job role:
7254

ESL teacher

April 2012 - June 2026

51 TALK

Baguio, Philippines

April 2012 - June 2026

• Monitor closely the students progress relative to their individual course
schedule.
• Provided timely and appropriate feedback to student for their assignments.
• Teach an average of 24 students each day ages 4 to 18 years old.
• Modified teaching styles to tailor the needs and background of each student.

Company industry:
Training & Education Center
Job role:
Teaching and Academics

Education

University of Baguio

May 2018

May 2018

Doctorate, Civil Law

Philippines

GPA (rating): Good

GPA (rating): Good

University of Baguio

January 2018

January 2018

Bachelor's degree, law

Philippines

Saint Louis University

May 2009

May 2009

Bachelor's degree, Administration And Political Science

Philippines

GPA (rating): Good

GPA (rating): Good

Saint Louis University

January 2009

January 2009

Bachelor's degree, Political Science

Philippines

Skills

Legal Research
Expert
Legal Research
Expert
HR Operations
Expert
HR Operations
Expert
Office Administration
Expert
Office Administration
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
LEGAL
Expert
LEGAL
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
RESEARCH
Expert
RESEARCH
Expert
CLOSING
Beginner
CLOSING
Beginner
CONFERENCES
Beginner
CONFERENCES
Beginner
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CREDIT CARD APPLICATIONS
Intermediate
CREDIT CARD APPLICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
LEGAL RESEARCH
Intermediate
LEGAL RESEARCH
Intermediate
LOANS
Intermediate
LOANS
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate

Languages

English

Expert

Training and Certifications

Certifications
UAE Legal law
Almithaq Institute
Apr 2026
Show credentials
Certificate of Diploma Training in UAE Law