ERP Consultant (Sage 300 & SAP B1)
Scan Technology LLC
Total years of experience :8 years, 1 Months
• Plan, install, upgrade, troubleshoot and maintain Sage 300 ERP systems and applications in support of business requirements, including advanced and complex environments
• Oversee and manage projects involving the installation and setup of Sage 300 ERP in a new client environment. Work with clients to setup and troubleshoot accounting issues and employ processes to improve business management and reporting capabilities using the Sage software.
• Provide end-user training and analyst training on all modules of Sage 300 ERP including 3rd party add-on modules that integrate with the program.
• Demonstrate knowledge of Crystal Reports to deliver customized reporting solutions in complex environments.
• Provide technical support and consultation to clients. Advise client’s management on infrastructure upgrading, technology directions, and opportunities to ensure hardware and software remain current.
• Accurately estimating time requires for, and recording time spent on, support and project work; taking responsibility for individual productivity.
• Maintain current and timely communication with immediate supervisor of activities, issues and progress with projects.
• Provide progress updates on work completed and work to be completed as well as long range goals and plans of the client
• Stay current with the latest technology, developing trends and approaches.
• Required to help manage and supervise the progress and skill development of other analysts.
• Incumbent analyst must set the standard and research solutions to ensure they are stable, effective, and properly deployed. Best practices and attention to detail ensure high quality and ideal conditions. This includes maintaining fluency with new and evolving technology, trends and approaches to solutions, as well as business and accounting trends and changes.
• Manage project, ensuring all client work is completed, recorded and invoiced to the client in a timely manner within standard billing cycles. Resolve billing issues that arise. Ensure client satisfaction is maintained. Provides updates and reports on project and client status as required.
• Support and install FR (Financial Reporter) module; provide advanced support and understanding of PJC or other Sage 300 ERP add-on modules.
• Ensure every client is a referenceable client.
• Responsible for analyzing, trouble shooting and solving issues encountered by users through phone, remote or onsite support.
• Provides Accpac and Navision support via phone, email, and remote.
• Attends to client’s daily issues and trouble shoot errors encountered by the system.
• Do the installation and updating of Applications (Sage Accpac ERP, MS SQL Server 2000, 2005, 2008, and 2010).
• Document all reported incidents & issue case number to client and log it to CRM.
• Do forms and Crystal reports customization and amendments.
• Documenting troubleshooting and problem resolution for future reference.
• Acts as lead person for technical projects pertaining to preventive maintenance and repairs and technical support, deployments, and in situations requiring client contact among the technical staff.
• Prepares project and/or deployment status reports.
• Prepares weekly planner on activities to be undertaken and prepares reports on actual results.
• Directs technical problems to appropriate Business Applications Consultant/Associate or Technical Support Associate if the problem cannot be fixed over the phone.
• Monitors outstanding open cases in CRM and provides weekly status.
• Follows up continuously on the status of all open cases to the assigned technical consultant.
Batangas State University (BSU) - ARASOF- NASUGBU Campus Nasugbu, Batangas B. Science. In Information Technology Nasugbu Batangas, Philippines Graduation Date: October, 2007