customer relation manager
Asad Enterprises
Total years of experience :15 years, 4 Months
Over all 5 years of experience in Customer Relations.
Selling various Telenor Post Paid and Pre Paid Packages like Easy Paisa, TalkShawk, Djuice, Persona etc..
Attending Walk in customers and advising best GSM Packages suiting their budget and their requirement.
Collecting Customer complaints and analyzing complaints and submitting complaint database to Management.
Handling Cash & Billing and financial reporting
Assist the manager in organizing, planning and implementing strategy
Coordinate operations
Ensure schedules and objectives are met
Supervise and motivate staff
Monitor operating costs, budgets and resources
Communicate with clients and evaluate their needs and specifications
Create reports, analyze and interpret data
Drive recruitment process and training & development
Secure adherence to company’s policies and guidelines.
Working as Customer Services Officer and deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle product and service inquiries.
Bachelor of Arts, AIOU, Pakistan Allama Iqbal Open University Pakistan Matriculation : 2nd Division from Rawalpindi Education Board Intermediate : 2nd Division from Rawalpindi Education Board
