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Mas Bloushi, Customer Service Advisor

Mas Bloushi

Customer Service Advisor·Mohammed Abdul Rahman Al Bahar

Kuwait

Diploma, Customer Service

Work experience

Total years of experience: 17 years, 1 months

Customer Service Advisor

January 2011 - Present

Mohammed Abdul Rahman Al Bahar

Al Kuwait, Kuwait

January 2011 - Present

Delivering professional and high quality customer care through channels of communications and having excellent skills in customer services and communications.

Company industry:
Administration Support Services
Job role:
Customer Service and Call Center

Track Marshall

June 2008 - August 2009

Kuwait Quarter Mile Auto & Motorcycle Club

Al Kuwait, Kuwait

June 2008 - August 2009

To preserve the integrity of the stage when competition cars are running on it and to ensure the safety of spectators
Co-ordinating with the time keeper the co-driver about track time

Controlling any spectators that may be posing a safety risk.

Providing assistance to competitors in working through traffic to their assigned service locations

Company industry:
Automotive Dealership & Distributor
Job role:
Safety

IT Technical support

January 2008 - June 2009

Internet cafe

Al Kuwait, Kuwait

January 2008 - June 2009

* installing and configuring computer hardware operating systems and applications;

* monitoring and maintaining computer systems and networks
;
* talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

* troubleshooting system and network problems and diagnosing and solving hardware/software faults;
replacing parts as required;

* providing support, including procedural documentation and relevant reports;

* following diagrams and written instructions to repair a fault or set up a system;

* supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;

* responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);

* prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

* testing and evaluating new technology;
conducting electrical safety checks on computer equipment.

Company industry:
Administration Support Services
Job role:
Information Technology

Education

Allison Course

August 2014

August 2014

Diploma, Customer Service

Kuwait

GPA (percentage): 80%

GPA (percentage): 80%

Jabriya indian school

April 2009

April 2009

High school or equivalent, Commerce

Kuwait

GPA (percentage): 60%

GPA (percentage): 60%

Jabriya indian school

March 2009

March 2009

Diploma, Commerce

Kuwait

GPA (percentage): 67%

GPA (percentage): 67%

Skills

Videography
Expert
Videography
Expert
Adaptability
Expert
Adaptability
Expert
Dedication
Expert
Dedication
Expert
Creativity
Expert
Creativity
Expert
Self Confidence
Expert
Self Confidence
Expert
Computer software troubleshooting
Intermediate
Computer software troubleshooting
Intermediate
Alteration software programming
Intermediate
Alteration software programming
Intermediate
• Proficiency with MS Office Products, i.e. Word, Excel, and Outlook..
Intermediate
• Proficiency with MS Office Products, i.e. Word, Excel, and Outlook..
Intermediate
Presentation skills
Intermediate
Presentation skills
Intermediate
Basic skills in Programming Languages (HTML, CSS, C, C++, ASP.net,C#)
Beginner
Basic skills in Programming Languages (HTML, CSS, C, C++, ASP.net,C#)
Beginner
Excellent customer service
Expert
Excellent customer service
Expert
Creative problem solving skills
Intermediate
Creative problem solving skills
Intermediate
Proficiency in Computer labs technologies
Expert
Proficiency in Computer labs technologies
Expert
• Proficiency in desktop applications, software & Hardware troubleshooting
Expert
• Proficiency in desktop applications, software & Hardware troubleshooting
Expert
Networking/troubleshooting
Intermediate
Networking/troubleshooting
Intermediate
Communication skills
Expert
Communication skills
Expert
Databases : Microsoft SQL Server 2000, MS Access
Intermediate
Databases : Microsoft SQL Server 2000, MS Access
Intermediate
Photoshop/Designing
Intermediate
Photoshop/Designing
Intermediate
Photography
Intermediate
Photography
Intermediate
videography
Intermediate
videography
Intermediate
Content creation
Expert
Content creation
Expert
graphic design
Intermediate
graphic design
Intermediate
Videography
Expert
Videography
Expert
Adaptability
Expert
Adaptability
Expert
Dedication
Expert
Dedication
Expert
Creativity
Expert
Creativity
Expert
Self Confidence
Expert
Self Confidence
Expert

Languages

English
Expert
Arabic
Expert
French
Intermediate
Urdu
Intermediate

Training and Certifications

Training
Course Marshal
FIA
Jan 2012

Hobbies

  • Basketball , Designing , boxing , drawing , producing , video editing
    * Have on several basketball championships during highschool - years 2008 *have won athletic champioships between schools