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masroor mahtab, Systems Support Engineer

masroor mahtab

Systems Support Engineer·IBI Group

India

Bachelor's degree, Computers Science

Work experience

Total years of experience: 17 years, 0 months

Systems Support Engineer

January 2011 - Present

IBI Group

Lucknow, India

January 2011 - Present

Professional Summary: 5 + Years of diversified experience, in Toll systems, Highway traffic management systems, IT Infrastructure & Site Engineering.

Skills: MCSE, Networking, RFID based Electronic Tolling solution, Toll & HTMS Systems, Systems Installation, Site Support, Vendor Management etc.

Specialties: RFID based Electronic Tolling solution, Installation & Maintenance in Toll & HTMS / IT domain.

Projects: Installation, Maintenance & Site Support of Toll, HTMS & IT Systems at Lucknow Sitapur Expressways Limited.
Job Summary: Working as a System Support Engineer at IBI Group providing support to DSC Limited’s Lucknow Sitapur Expressway Limited Toll Plaza.

Responsibilities:

1- To ensure Toll Collection System are working efficiently and smoothly all the times. Responsibility to ensure the system software is working on its required level.
2- To handle all the network and hardware related activities
3- Check automatic data transfer between Lanes and Plaza Server. Check the integrity of data.
4- In case any problem with Toll Collection system, rectify the same with minimum downtime.
5 To ensure periodical maintenance of Toll systems and Equipments, to carry out preventive maintenance of the Toll systems and equipments after a regular interval.
6- To ensure timely submission of reports/data to the Management/HO in the Manner as prescribed and given by the HO.

Hardware: Routine checkup of Servers, Lane Controllers, Printers, Backup devices (Tape Drive), Lane & Booth equipments, Installation & maintenance of all type of tolling equipments like Magnetic Barriers (Boom Barriers), Loops, Treadles, UFD, RFID Tag Readers, DVIS System, Contact Less Smart Card Readers, Receipt Printers, Audit Cameras, License Plate Cameras, Traffic Light, Fog/Flasher Light, Overhead Lane Signals etc.

Software: Installation and configuration of Lane Controllers, Workstations, NAS, Toll Applications, Releases, Patches, Printer installation, Installation configuration & updation of Antiviruses, Remote problem solving skills using Team Viewer & Ultr@ VNC etc.

Server: Windows Server 2003, Active Directory Server, Microsoft Terminal Server, Daily monitoring & managing of Servers (Database server & SYS Server), Taking daily backup of Servers using Oracle Secure Backup (Backup Utility) etc.

Desktops/Laptops: Installation & Maintenance of PC, Laptop, Hardware, Software installation & trouble shooting, Printer installation & configuration etc.

Lan/Wan: Trouble shooting Local Aria Network, Switches, Print Servers & Network Printers etc.

O.S Skills : MSDOS, 2000 Server, XP, Windows 7, Windows Vista, windows server 2003 & 2008.

Company industry:
IT Services
Job role:
Engineering

Systems Engineer

June 2009 - January 2011

A.V. Infotech

Lucknow, India

June 2009 - January 2011

Designation: System Engineer

Key Skills: Managing Windows 98, XP, 2000 & Windows server family 2003 O/S Installation, Configuration, User Creation, Permission assigning, Folder Sharing, Active Directory Group & Account Management, DNS, DHCP, Monitoring Terminal Server, Data Backup, Windows Update, Antivirus Update, Daily Backup on Server using Veritas Backup, Remote Problem solving skills using Team Viewer & Net Meeting & Trouble shooting Local Aria Network, Switches, Printers, Print-Servers, Wyse (Thin Network Client) & Print Servers etc.

Company industry:
IT Services
Job role:
Support Services

Education

Allahabad Agricultural Institute Deemed University

September 2007

September 2007

Bachelor's degree, Computers Science

India

Skills

Applications Support
Expert
Applications Support
Expert
Hardware Support
Expert
Hardware Support
Expert
After Sales Support
Expert
After Sales Support
Expert
Remote Support
Expert
Remote Support
Expert
Printer Support
Expert
Printer Support
Expert
Networking
Intermediate
Networking
Intermediate
Hardware & LAN Maintenance
Expert
Hardware & LAN Maintenance
Expert
Remote Support
Intermediate
Remote Support
Intermediate
Hardware Installation
Expert
Hardware Installation
Expert
Application Support
Intermediate
Application Support
Intermediate
Software Installation
Expert
Software Installation
Expert
Server Monitoring
Intermediate
Server Monitoring
Intermediate
Applications Support
Expert
Applications Support
Expert
Hardware Support
Expert
Hardware Support
Expert
After Sales Support
Expert
After Sales Support
Expert
Printer Support
Expert
Printer Support
Expert

Languages

English
Intermediate
Hindi
Expert