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Massa Hamouda, customer support team supervisor

Massa Hamouda

customer support team supervisor·MDC

Kuwait

High school or equivalent, ادارة اعمال - تسويق

Work experience

Total years of experience: 8 years, 9 months

customer support team supervisor

January 2016 - September 2024

MDC

Al Kuwait, Kuwait

January 2016 - September 2024

-Conducted direct sales, provided skincare consultations, and recommended appropriate products to
customers.
-Achieved a 20% increase in client satisfaction by tailoring skincare consultations to individual needs.
-Promoted to manage administrative tasks, overseeing staff, coordinating schedules, and ensuring
operational efficiency.
- Trained 10+ new sales representatives, enhancing team performance and customer service quality.
Company industry:
1352
Job role:
Management

Education

Fajer Al Sabah School

June 2013

June 2013

High school or equivalent, ادارة اعمال - تسويق

Kuwait

GPA (percentage): 82%

GPA (percentage): 82%

-High School Diploma. -Business Administration (Marketing) – Studied for one year at the Arab University. -Business Administration (Management) – Completed two years at AUL University.

Skills

Teamwork
Expert
Teamwork
Expert
Supervisory Skills
Expert
Supervisory Skills
Expert
Sales Supervision
Expert
Sales Supervision
Expert
Supervisory Experience
Expert
Supervisory Experience
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Communication
Expert
Communication
Expert
Skincare Expertise
Expert
Skincare Expertise
Expert
Teamwork
Expert
Teamwork
Expert
Documents Writing
Expert
Documents Writing
Expert
Technical Skills
Expert
Technical Skills
Expert

Languages

English
Intermediate
Arabic
Native Speaker

Training and Certifications

Training
none
none
Jan 2023

Hobbies

  • Management