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Mater Asiri, IT Technical Support Engineer

Mater Asiri

IT Technical Support Engineer·Converged Generation Communication (CGC)

Saudi Arabia

Bachelor's degree, Information Systems Engineering

Work experience

Total years of experience: 5 years, 3 months

IT Technical Support Engineer

September 2023 - Present

Converged Generation Communication (CGC)

Riyadh, Saudi Arabia

September 2023 - Present

Work Locations: Commercial, government, and military projects (on-site and remote) across various regions of the Kingdom.

• Managed Avaya systems (IP Office, Communication Manager, Session Manager, System Manager, ASBCE, One-X) for stability.

• Configured CCTV, access control, alarms, and low current systems to optimize monitoring, surveillance, and system reliability.

• Provided remote and on-site IT support, resolving hardware, software, and network issues for uptime and B2B continuity.

• Installed and maintained LAN, managed Active Directory, enforced security policies, and ensured network compliance.



Installation and Configuration of Surveillance and Communication Systems | Converged Generation Communication (CGC)
Successfully installed and configured over 500 devices, including analog and digital surveillance cameras and telephones, within
a period of less than two weeks .


Deployment of Communication Devices Across Multiple Locations | Converged Generation Communication (CGC)
Delivered and installed more than 50 telephone devices within one week across several provinces in the southern region,
ensuring full operational readiness.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Maintenance, Repair, and Technician

Software Developer

July 2022 - July 2023

ARMS for Information Technologies

Riyadh, Saudi Arabia

July 2022 - July 2023

Work Locations: Commercial, government, and military projects (on-site and remote)

• Implementation of back-end development using Java and Oracle APEX, focusing on performance, integration, and data security.

• Development and management of Oracle databases, with design of data models, reports, and dashboards using Oracle APEX.

• Providing technical support through issue analysis, system maintenance, user training, and ensuring operational continuity.

• Design of interfaces using HTML and CSS, enhancing user experience and interface responsiveness based on system needs.



Role: System testing, Oracle DB translation, user training, and technical support | ARMS for Information Technologies

Responsibilities: Designed data models and developed reports and dashboards using Oracle tools.
Company industry:
Software Development
Job role:
Information Technology

Computer Engineer

October 2020 - January 2022

TAWAL

Riyadh, Saudi Arabia

October 2020 - January 2022

Work Locations: Commercial, government, and military projects (on-site and remote)

• Managing system updates and ensuring security patches are applied regularly to maintain performance stability and protect data.

• Monitoring indicators and alarms using monitoring tools through Huawei system and other systems to ensure network stability.

• Providing technical support for fault handling, ensuring B2B continuity, and preparing reports to review system performance.

• Testing network and infrastructure, analyzing results to identify strengths and weaknesses, and enhancing performance.
Company industry:
Telecommunications
Job role:
Information Technology

Education

Applied Engineering College

January 2020

January 2020

Bachelor's degree, Information Systems Engineering

Saudi Arabia

Bachelor of Information Systems Engineering – Applied Engineering College Earned a Bachelors degree in Technical Support Engineering from the Applied Engineering College combining applied engineering knowledge with IT and programming skills The program focused on system administration cloud computing full stack development cybersecurity and technical communication preparing graduates for technical roles in digital environments Key Skills and Competencies Operating Systems and Virtualization Managed Windows and Linux systems created virtual environments using VMware and Hyper V ensuring operational efficiency in enterprise setups Network Administration Configured IP addressing routing switching and subnetting and implemented secure and scalable network infrastructures Cloud Computing Gained experience in deploying and managing cloud services using Microsoft Azure and AWS with a focus on IaaS SaaS scalability and cost optimization Cybersecurity Developed knowledge in basic cybersecurity principles including encryption firewall setup user access control and risk mitigation Full Stack Web Development Front end technologies included HTML CSS and JavaScript Back end development using PHP and Node js Worked with MySQL and SQL Server databases Integrated RESTful APIs implemented authentication and followed best practices in modern web development Database Management Designed relational databases using SQL optimized queries and integrated backend systems to support software solutions Technical Communication Prepared technical documentation participated in team projects and presented IT solutions in professional settings Applied Mathematics and Engineering Logic Applied mathematical and analytical thinking for diagnosing systems and solving engineering problems Graduation Project Cloud Based Car Rental System Developed a cloud based platform for private car rental businesses featuring fleet management employee tracking and real time vehicle availability Designed for scalability cost efficiency and remote accessibility Cooperative Training Completed an internship in a real IT environment performing tasks such as system maintenance user support network monitoring and software troubleshooting applying academic knowledge to practical scenarios Tools and Technologies Operating systems Windows Server Linux Programming languages HTML CSS JavaScript PHP Node js Python Bash Databases MySQL SQL Server Cloud platforms Microsoft Azure AWS Development tools Visual Studio Code XAMPP Git Cybersecurity tools firewalls access control systems Office tools Microsoft Office Languages Arabic native English professional proficiency

Technical and Vocational Training Corporation (TVTC)

January 2015

January 2015

Diploma, Technical Support

Saudi Arabia

Diploma in Technical Support – Technical and Vocational Training Corporation (TVTC) Completed a Technical Support Diploma at the College of Technology, focusing on computer maintenance, network support, system operations, and end-user assistance. The program provided strong theoretical knowledge and practical experience across various areas in IT infrastructure and support, preparing for roles in technical troubleshooting, IT helpdesk, and system administration. Key Skills Acquired: Operating Systems (Windows & Linux): Developed skills in installing, configuring, and managing both Windows and Linux operating systems. Trained in handling system errors, user account management, and optimizing system performance for users and organizations. Computer Maintenance and Troubleshooting: Gained proficiency in diagnosing and repairing hardware and software issues. Covered hardware components, assembly, replacement, and preventive maintenance. Computer Networks and Support: Studied LAN/WAN network basics, IP configuration, and troubleshooting tools. Gained experience in supporting local area networks, managing routers, switches, and understanding network security principles. Technical Support and Helpdesk Services: Trained in providing first-line IT support, resolving common user issues, ticket handling, and communicating technical information clearly to non-technical users. Office and Productivity Applications: Mastered Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook for documentation, reporting, and communication purposes. Cybersecurity and Data Protection: Learned foundational concepts of cybersecurity, data protection, user authentication, and basic best practices for securing computer systems. English for IT and Workplace Communication: Completed English language courses tailored for the IT field, focusing on technical vocabulary, communication in work environments, and professional writing. Mathematics and Electronics Basics: Studied applied mathematics, physics, and basic electronics to support technical problem-solving and hardware understanding. Summer Cooperative Training: The final phase included on-site cooperative training at a professional organization, where skills in troubleshooting, system maintenance, and user support were applied in a real-world IT environment. This hands-on experience enhanced readiness for professional roles in technical support and IT service operations. Tools and Technologies Used: • Operating Systems: Windows, Linux • Office Applications: Microsoft Word, Excel, PowerPoint, Outlook • Networking Tools: IP configuration, basic switching & routing concepts • Programming Concepts: Exposure to troubleshooting logic, scripting basics • Security Tools: Antivirus software, basic firewall settings • Support Platforms: Ticketing systems (basic level), remote assistance tools • Languages: Arabic (native), English (technical and professional use)

Skills

Web Software
Expert
Web Software
Expert
IT Project Management
Expert
IT Project Management
Expert
Cyber Security
Expert
Cyber Security
Expert
Oracle ERP
Expert
Oracle ERP
Expert
Avaya
Expert
Avaya
Expert
SLA Compliance
Intermediate
SLA Compliance
Intermediate
Troubleshooting Methodologies
Expert
Troubleshooting Methodologies
Expert
ITIL Awareness
Intermediate
ITIL Awareness
Intermediate
Software Development
Expert
Software Development
Expert
Software Updates Management
Expert
Software Updates Management
Expert
Low Current System
Intermediate
Low Current System
Intermediate
Structured Cabling
Intermediate
Structured Cabling
Intermediate
IP Telephony
Intermediate
IP Telephony
Intermediate
Security System Installation
Expert
Security System Installation
Expert
Surveillance Camera Configuration
Intermediate
Surveillance Camera Configuration
Intermediate
Intercom Systems
Intermediate
Intercom Systems
Intermediate
Avaya ASBCE
Expert
Avaya ASBCE
Expert
Avaya One-x
Expert
Avaya One-x
Expert
IP Camera Setup
Intermediate
IP Camera Setup
Intermediate
NVR/DVR Management
Intermediate
NVR/DVR Management
Intermediate
On-site Support
Expert
On-site Support
Expert
Wireless Network
Intermediate
Wireless Network
Intermediate
Routers and Switches
Intermediate
Routers and Switches
Intermediate
Huawei Network Tools
Intermediate
Huawei Network Tools
Intermediate
Fiber Optic Cabling
Intermediate
Fiber Optic Cabling
Intermediate
Avaya Session Manager
Expert
Avaya Session Manager
Expert
Avaya System manager
Expert
Avaya System manager
Expert
Remote IT Assistance
Intermediate
Remote IT Assistance
Intermediate
Reporting and Dashboards
Intermediate
Reporting and Dashboards
Intermediate
Oracle Forms and Reports
Intermediate
Oracle Forms and Reports
Intermediate
Database Modeling
Intermediate
Database Modeling
Intermediate
Database Backup
Intermediate
Database Backup
Intermediate
Data Migration
Intermediate
Data Migration
Intermediate
Data Integrity and Optimization
Intermediate
Data Integrity and Optimization
Intermediate
Data Integration
Intermediate
Data Integration
Intermediate
SQL Developer
Intermediate
SQL Developer
Intermediate
Responsive UI Design
Expert
Responsive UI Design
Expert
UI/UX Fundamentals
Expert
UI/UX Fundamentals
Expert
Science
Intermediate
Science
Intermediate
Adaptability
Intermediate
Adaptability
Intermediate
Business Communication
Intermediate
Business Communication
Intermediate
WordPress Development
Intermediate
WordPress Development
Intermediate
WordPress Plugis
Intermediate
WordPress Plugis
Intermediate
WooCommerce Basics
Intermediate
WooCommerce Basics
Intermediate
Salla Platform
Intermediate
Salla Platform
Intermediate
E-commerce System
Expert
E-commerce System
Expert
Canva Design
Intermediate
Canva Design
Intermediate
Adobe Photoshop Basics
Expert
Adobe Photoshop Basics
Expert
Technical Diagrams
Expert
Technical Diagrams
Expert
Network Topology Mapping
Intermediate
Network Topology Mapping
Intermediate
Prezi Presentation
Intermediate
Prezi Presentation
Intermediate
Project Management
Expert
Project Management
Expert
PMP Awareness
Intermediate
PMP Awareness
Intermediate
Time Management
Expert
Time Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Decision Making
Intermediate
Decision Making
Intermediate
Strategic Planning
Expert
Strategic Planning
Expert
Negotiate
Intermediate
Negotiate
Intermediate
Conflict Resolution
Intermediate
Conflict Resolution
Intermediate
Team Collaboration
Expert
Team Collaboration
Expert
Leadership
Expert
Leadership
Expert
Project Planning
Intermediate
Project Planning
Intermediate
Client Communication
Intermediate
Client Communication
Intermediate
IT Procurement
Intermediate
IT Procurement
Intermediate
Vendor Coordination
Intermediate
Vendor Coordination
Intermediate
Maintenance Scheduling
Expert
Maintenance Scheduling
Expert
System Scalability Planning
Intermediate
System Scalability Planning
Intermediate
System Documentation
Intermediate
System Documentation
Intermediate
Proposal Writing
Intermediate
Proposal Writing
Intermediate
Documentation Skills
Expert
Documentation Skills
Expert
Risk Assessment
Intermediate
Risk Assessment
Intermediate
Data Analysis
Intermediate
Data Analysis
Intermediate
Cost Estimation
Intermediate
Cost Estimation
Intermediate
Feasibility Studies
Intermediate
Feasibility Studies
Intermediate
Systems Testing
Intermediate
Systems Testing
Intermediate
Quality Assurance
Intermediate
Quality Assurance
Intermediate
System Monitoring
Intermediate
System Monitoring
Intermediate
Compliance Monitoring
Intermediate
Compliance Monitoring
Intermediate
Site Inspections
Intermediate
Site Inspections
Intermediate
Asset Tagging
Intermediate
Asset Tagging
Intermediate
Software Licensing
Intermediate
Software Licensing
Intermediate
Cyber Threat Analysis
Intermediate
Cyber Threat Analysis
Intermediate
Endpoint Protection
Intermediate
Endpoint Protection
Intermediate
Work Order Management
Expert
Work Order Management
Expert
Service Request Handling
Intermediate
Service Request Handling
Intermediate
Network Testing Tools
Intermediate
Network Testing Tools
Intermediate
Technical Presentations
Intermediate
Technical Presentations
Intermediate
Account Management
Intermediate
Account Management
Intermediate
Key Account Management
Intermediate
Key Account Management
Intermediate
Market Analysis
Intermediate
Market Analysis
Intermediate
Event Participation
Intermediate
Event Participation
Intermediate
Report Participant
Intermediate
Report Participant
Intermediate
Relationship Building
Intermediate
Relationship Building
Intermediate
Sales Performance Tracking
Intermediate
Sales Performance Tracking
Intermediate
Cloud Integration
Intermediate
Cloud Integration
Intermediate
SaaS Platforms
Expert
SaaS Platforms
Expert
Troubleshooting Logs
Expert
Troubleshooting Logs
Expert
Backup Solutions
Intermediate
Backup Solutions
Intermediate
Monitoring Tools
Intermediate
Monitoring Tools
Intermediate
Network Cabling Standards
Intermediate
Network Cabling Standards
Intermediate
Telecommunication Infrastructure
Intermediate
Telecommunication Infrastructure
Intermediate
Data Visualization
Expert
Data Visualization
Expert
System Updates
Intermediate
System Updates
Intermediate
Application Support
Expert
Application Support
Expert
Security Awareness
Intermediate
Security Awareness
Intermediate
Cross-functional Teamwork
Intermediate
Cross-functional Teamwork
Intermediate
Remote Access Solution
Intermediate
Remote Access Solution
Intermediate
Business Process Support
Expert
Business Process Support
Expert
Performance Optimization
Intermediate
Performance Optimization
Intermediate
Root Cause Analysis
Intermediate
Root Cause Analysis
Intermediate
System Implementation
Intermediate
System Implementation
Intermediate
Internet Training
Intermediate
Internet Training
Intermediate
Training Materials Preparation
Intermediate
Training Materials Preparation
Intermediate
Learning Management Systems
Intermediate
Learning Management Systems
Intermediate
Customer Satisfaction Tracking
Intermediate
Customer Satisfaction Tracking
Intermediate
IT Governance
Expert
IT Governance
Expert
Cloud Security
Intermediate
Cloud Security
Intermediate
Surveillance System Documentation
Expert
Surveillance System Documentation
Expert
HTML + CSS
Expert
HTML + CSS
Expert
Web Development
Expert
Web Development
Expert
Web Design
Expert
Web Design
Expert
MySQL
Expert
MySQL
Expert
HTML
Expert
HTML
Expert
Teamwork
Expert
Teamwork
Expert
MS Project
Intermediate
MS Project
Intermediate
Planning
Intermediate
Planning
Intermediate
Engineering
Intermediate
Engineering
Intermediate
Front end Development
Intermediate
Front end Development
Intermediate
Backend
Intermediate
Backend
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
IT Technical Support
Expert
IT Technical Support
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
SQL Server
Intermediate
SQL Server
Intermediate
Technical support
Expert
Technical support
Expert
Oracle
Intermediate
Oracle
Intermediate
avaya
Expert
avaya
Expert
java
Expert
java
Expert
information system engineer
Expert
information system engineer
Expert
network administrator
Intermediate
network administrator
Intermediate
Cybersecurity fundamental
Intermediate
Cybersecurity fundamental
Intermediate
oracle apex
Expert
oracle apex
Expert
Oracle DB
Intermediate
Oracle DB
Intermediate
sql
Intermediate
sql
Intermediate
pl/sql
Intermediate
pl/sql
Intermediate
HTML &CSS
Expert
HTML &CSS
Expert
Javascript
Expert
Javascript
Expert
PHP
Expert
PHP
Expert
system analysis
Intermediate
system analysis
Intermediate
IT infrastructure support
Intermediate
IT infrastructure support
Intermediate
Help Desk Operator
Expert
Help Desk Operator
Expert
Active Directory Management
Intermediate
Active Directory Management
Intermediate
Microsoft 356 Administration
Intermediate
Microsoft 356 Administration
Intermediate
Avaya IP office
Expert
Avaya IP office
Expert
Avaya communication manager
Expert
Avaya communication manager
Expert
CCTV system configuration
Intermediate
CCTV system configuration
Intermediate
Access Control System
Intermediate
Access Control System
Intermediate
Alarm System Integration
Intermediate
Alarm System Integration
Intermediate
VoIP Technology
Intermediate
VoIP Technology
Intermediate
Lan/Wan Troubleshooting
Expert
Lan/Wan Troubleshooting
Expert
VPN configuration
Intermediate
VPN configuration
Intermediate
Firewall Management
Intermediate
Firewall Management
Intermediate
Kali Linux Tools
Expert
Kali Linux Tools
Expert
Wireshark Network analysis
Intermediate
Wireshark Network analysis
Intermediate
Network Monitoring
Intermediate
Network Monitoring
Intermediate
Windows server management
Intermediate
Windows server management
Intermediate
IT Asset Management
Intermediate
IT Asset Management
Intermediate
Computer Hardware Maintenance
Expert
Computer Hardware Maintenance
Expert
Software Troubleshooting
Expert
Software Troubleshooting
Expert
Incident Management
Intermediate
Incident Management
Intermediate
System Security Police
Intermediate
System Security Police
Intermediate
Backup and Recovery Planning
Intermediate
Backup and Recovery Planning
Intermediate
Telecommunication systems
Intermediate
Telecommunication systems
Intermediate
Remote Desktop support
Expert
Remote Desktop support
Expert
IT Porject Documentation
Expert
IT Porject Documentation
Expert
Operator System (Linux &Windows)
Expert
Operator System (Linux &Windows)
Expert
Virtual machine(V mware&Vitual Box)
Expert
Virtual machine(V mware&Vitual Box)
Expert
Microsoft Excel Advanced
Expert
Microsoft Excel Advanced
Expert
Microsoft Word
Expert
Microsoft Word
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Outlook
Intermediate
Microsoft Outlook
Intermediate
Microsoft OneNote
Intermediate
Microsoft OneNote
Intermediate
Microsoft SharePoint
Intermediate
Microsoft SharePoint
Intermediate
Microsoft Teams
Intermediate
Microsoft Teams
Intermediate
Microsoft Power Plamtform
Intermediate
Microsoft Power Plamtform
Intermediate
Microsoft one Drive
Intermediate
Microsoft one Drive
Intermediate
Google Workspaces
Intermediate
Google Workspaces
Intermediate
Gmail Administration
Intermediate
Gmail Administration
Intermediate
Google Drive
Intermediate
Google Drive
Intermediate
Google Docs
Expert
Google Docs
Expert
Google Sheets
Expert
Google Sheets
Expert
Google Slides
Expert
Google Slides
Expert
Google Calendar
Expert
Google Calendar
Expert
Google Meet
Expert
Google Meet
Expert
Google Form
Expert
Google Form
Expert
Google Sites
Expert
Google Sites
Expert
Google Analysis
Expert
Google Analysis
Expert
Google Ads Basics
Intermediate
Google Ads Basics
Intermediate
Google Cloud Console
Intermediate
Google Cloud Console
Intermediate
Flutter Basics
Intermediate
Flutter Basics
Intermediate
Android Studio
Expert
Android Studio
Expert
XML
Expert
XML
Expert
Git Version Control
Intermediate
Git Version Control
Intermediate
GitHub
Intermediate
GitHub
Intermediate
RESTful APIs
Intermediate
RESTful APIs
Intermediate
Postman API testing
Intermediate
Postman API testing
Intermediate
JSON
Expert
JSON
Expert
Object-Oriented programming
Intermediate
Object-Oriented programming
Intermediate
Web Development Fundamentals
Intermediate
Web Development Fundamentals
Intermediate
ERP System(Oracle &Odoo)
Expert
ERP System(Oracle &Odoo)
Expert
CRM System
Expert
CRM System
Expert
Customer Service
Intermediate
Customer Service
Intermediate
B2B Technical Support
Expert
B2B Technical Support
Expert
Scripting Language
Intermediate
Scripting Language
Intermediate
Bash Command Line
Expert
Bash Command Line
Expert
Shell Scripting
Intermediate
Shell Scripting
Intermediate
Network Protocol(TCP&IP DNS&DHCP)
Intermediate
Network Protocol(TCP&IP DNS&DHCP)
Intermediate
Patch Management
Intermediate
Patch Management
Intermediate
IT Policies and Compliance
Expert
IT Policies and Compliance
Expert
Business Continuity Support
Intermediate
Business Continuity Support
Intermediate
System Integration
Intermediate
System Integration
Intermediate
IT Documentation
Expert
IT Documentation
Expert
Management
Intermediate
Management
Intermediate
IT
Intermediate
IT
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Installation
Intermediate
Installation
Intermediate
Administration
Intermediate
Administration
Intermediate
Hardware
Intermediate
Hardware
Intermediate
IT Management
Intermediate
IT Management
Intermediate
IT Project Management
Intermediate
IT Project Management
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Memberships

Saudi Council Engineers (SCE)

Technical Engineer

June 2020

(PMI) Project Management Institute

Member

April 2024

Training and Certifications

Training
Intensive English Language Program
Technical and Vocational Training Corporation (TVTC)
Cyber security & Security+
Twaiq Academy
PMP® Certification Training Course
PMI
Avaya Aura Core Components
Avaya
Course Certified Ethical Hacker
Abadnet Institute for Training
Oracle SQL & PL/SQL Databases Course
Oracle

Hobbies and interests

Technical problem solving and support

Driven by real world problem solving through hands on IT support diagnostics and system maintenance across enterprise environments

System optimization and automation

Interested in enhancing system performance through automation tools network monitoring and cloud integration Using Oracle APEX and infrastructure tools to streamline operations

Full stack web development

Enjoy designing and building dynamic web applications using HTML CSS JavaScript PHP and SQL Focused on user experience and responsive design

Cybersecurity

exploration Passionate about ethical hacking tools and security testing using Kali Linux and Wireshark Interested in vulnerability assessment and system protection techniques