Total Years of Experience: 20 Years, 11 Months
September 2018
To February 2020
Customer Rebates Administrator
at Jindal Films Europe
Location :
United Arab Emirates - Dubai
Reports directly to the CFO and performs the following responsibilities and deliverables:
· Tracks progress of sales agreements for rebates and incentive allowance with the Legal team.
· Gathers customer rebates and incentive agreement proposals, interprets and checks whether it meets legal, accounting/financial & audit requirements.
· Ensures that all rebates are timely accrued to mitigate potential adjustments that can cause big swings in income.
· Analyzes the sales volume and review the volume triggers with the management team from Sales up to Executive (Owners, CEO & CFO) level that may include securing approval and resolutions to address deviations/exceptions.
· Ensures all accruals/calculations are accurately and duly updated every month-end and approved by the CFO.
· Analyzes and reports payment forecasts/reconciliation to Cash Management.
· Ensures that all rebate/IA are disbursed/paid based on approved calculation within the time frame specified in the agreement, however not before all underlying invoices have been settled in full.
· Interacts with the sales force as well as directly with customers to obtain the baseline information needed to facilitate smooth calculation and payment of rebates/IA.
· Verifies the receivables situation with AR team and notifies sales rebate payments.
· Verifies the disbursement timeframe with the Treasurer and notifies deviations versus forecasts.
· Maintains the rebate procedure in its entirety, safeguarding its effectiveness and efficiency, as well as its full compliance with legal and audit requirements.
· Identifies opportunities and implement solutions together with the newly merge company for process integration and improvement.
· Communicates best practices and/or any changes such that all parties involved properly understand them.
· Use the various systems (SAP, Sharepoint, MS Office, etc.) to extract data for rebate accruals and analysis.
· Assists with process re-design to facilitate rebate system enhancements and automation.
· Works with IT team members to facilitate project requirements and deliverables sessions.
· Liaises with Marketing and Sales to review the rebate schemes/types that may be offered to customers.
· Ensures the confidentiality of documents from European customers.
· Tracks progress of sales agreements for rebates and incentive allowance with the Legal team.
· Gathers customer rebates and incentive agreement proposals, interprets and checks whether it meets legal, accounting/financial & audit requirements.
· Ensures that all rebates are timely accrued to mitigate potential adjustments that can cause big swings in income.
· Analyzes the sales volume and review the volume triggers with the management team from Sales up to Executive (Owners, CEO & CFO) level that may include securing approval and resolutions to address deviations/exceptions.
· Ensures all accruals/calculations are accurately and duly updated every month-end and approved by the CFO.
· Analyzes and reports payment forecasts/reconciliation to Cash Management.
· Ensures that all rebate/IA are disbursed/paid based on approved calculation within the time frame specified in the agreement, however not before all underlying invoices have been settled in full.
· Interacts with the sales force as well as directly with customers to obtain the baseline information needed to facilitate smooth calculation and payment of rebates/IA.
· Verifies the receivables situation with AR team and notifies sales rebate payments.
· Verifies the disbursement timeframe with the Treasurer and notifies deviations versus forecasts.
· Maintains the rebate procedure in its entirety, safeguarding its effectiveness and efficiency, as well as its full compliance with legal and audit requirements.
· Identifies opportunities and implement solutions together with the newly merge company for process integration and improvement.
· Communicates best practices and/or any changes such that all parties involved properly understand them.
· Use the various systems (SAP, Sharepoint, MS Office, etc.) to extract data for rebate accruals and analysis.
· Assists with process re-design to facilitate rebate system enhancements and automation.
· Works with IT team members to facilitate project requirements and deliverables sessions.
· Liaises with Marketing and Sales to review the rebate schemes/types that may be offered to customers.
· Ensures the confidentiality of documents from European customers.
July 2017
To August 2018
HR Operations Officer
at National Paints Co. Ltd
Location :
United Arab Emirates - Sharjah
· Assists HR Operations Assistant Manager for conducting staff performance evaluations.
· Coordinates closely with Line Managers in drafting and finalizing Job Description per role.
· Developed the onboarding process for new hires and implemented it consistently until departure from the company.
· Verifies the accuracy of the leave application and checks the details if everything is in sync with company’s system and have it approved by the HR Manager and Departmental Head.
· Drafts resignation acceptance letter of the employee.
· Validates the clearance form against other existing documentation and approvals.
· Prepares and releases approved experience letter to employees.
· Assists Assistant Manager HR Operation and HR Manager in their daily activities related to operation and management of employees.
· Reconciles Labor Wages Per Project, Vacation Balances and Air Ticket Expense together with Accounting department.
· Prepares other communication letters for HR.
· Assists and extends support to key process owners in writing and setting up analysis/information tracking system for key performance indicators, algorithms for new/existing metrics, SLAs, OLAs and processes.
· Coordinates with stakeholders in creating organizational structure and other diagrams based on actual roles, accountabilities and measures using the prescribed templates.
· Prepares, revises presentation and training modules of HR Manager including research of literatures, reference materials and information on current HR projects, initiatives and programs.
· Performs other specific HR functions on ad hoc basis or when necessary as instructed by HR Operations Manager.
· Facilitates and assists in gathering all required documents for visa processing, insurance processing and travel arrangements. (e.g. Saudi, Schengen)
· Coordinates closely with Line Managers in drafting and finalizing Job Description per role.
· Developed the onboarding process for new hires and implemented it consistently until departure from the company.
· Verifies the accuracy of the leave application and checks the details if everything is in sync with company’s system and have it approved by the HR Manager and Departmental Head.
· Drafts resignation acceptance letter of the employee.
· Validates the clearance form against other existing documentation and approvals.
· Prepares and releases approved experience letter to employees.
· Assists Assistant Manager HR Operation and HR Manager in their daily activities related to operation and management of employees.
· Reconciles Labor Wages Per Project, Vacation Balances and Air Ticket Expense together with Accounting department.
· Prepares other communication letters for HR.
· Assists and extends support to key process owners in writing and setting up analysis/information tracking system for key performance indicators, algorithms for new/existing metrics, SLAs, OLAs and processes.
· Coordinates with stakeholders in creating organizational structure and other diagrams based on actual roles, accountabilities and measures using the prescribed templates.
· Prepares, revises presentation and training modules of HR Manager including research of literatures, reference materials and information on current HR projects, initiatives and programs.
· Performs other specific HR functions on ad hoc basis or when necessary as instructed by HR Operations Manager.
· Facilitates and assists in gathering all required documents for visa processing, insurance processing and travel arrangements. (e.g. Saudi, Schengen)
October 2008
To January 2017
Business Analytics Team Lead
at SUNPOWER PHILIPPINES LTD- ROHQ
Location :
Philippines
• Sets up analysis/information tracking system for key performance indicators, algorithms for new/existing metrics, SLAs, OLAs and processes for specific functional team to support continuous improvement initiatives on cost reduction and ideal turnaround time to address customer-centric concerns.
• Analyze, research, review, investigates and documents requirements in varying frequencies, dimension and audience for easy reference by organization’s key decision-makers.
• Initiates immersion sessions with operational counterparts and partners for benchmarking and best practices/knowledge sharing to assist them in their future programs and efforts.
• Supports automation activities by laying out stakeholders’ business requirement, validation activities, conducting UAT, seeking ways to leverage on or utilize existing systems to reduce and improve process, report generation, support lean management and the likes.
• Manages and converts data from CRM (Salesforce), ERP (Oracle) and QlikView into other analytical and reporting tools with the use of Microsoft Excel.
• Presides over cross-functional teams and process owners to come up with concise and accurate business requirements.
• Ensures that the entire Business Analytics Team meets Service Level Agreement through timely and accurate publication of reports/metrics for the over 300 stakeholders from North America, Europe and Asia Pacific.
• Manages and drives five (5) Business Analysts to meet operational/business objectives, ad hoc requirements and special projects/initiatives via coaching and feedback, results documentation, rewards and recognition and delegation of tasks for competency and critical skills development.
• Analyze, research, review, investigates and documents requirements in varying frequencies, dimension and audience for easy reference by organization’s key decision-makers.
• Initiates immersion sessions with operational counterparts and partners for benchmarking and best practices/knowledge sharing to assist them in their future programs and efforts.
• Supports automation activities by laying out stakeholders’ business requirement, validation activities, conducting UAT, seeking ways to leverage on or utilize existing systems to reduce and improve process, report generation, support lean management and the likes.
• Manages and converts data from CRM (Salesforce), ERP (Oracle) and QlikView into other analytical and reporting tools with the use of Microsoft Excel.
• Presides over cross-functional teams and process owners to come up with concise and accurate business requirements.
• Ensures that the entire Business Analytics Team meets Service Level Agreement through timely and accurate publication of reports/metrics for the over 300 stakeholders from North America, Europe and Asia Pacific.
• Manages and drives five (5) Business Analysts to meet operational/business objectives, ad hoc requirements and special projects/initiatives via coaching and feedback, results documentation, rewards and recognition and delegation of tasks for competency and critical skills development.
February 2007
To September 2008
Regional Sales Analyst/Dealer Service Representative
at SUNPOWER PHILIPPINES LTD- ROHQ
Location :
Philippines
• Works closely with Regional Sales Manager to meet sales target every quarter by planning which orders to prioritize.
• Receives and qualifies customer POs, Check POs against allocation and book customer orders into ERP system (Oracle).
• Sends Sales Order confirmation to the customers within specified time scales;
• Updates existing sales order as required-submit weekly reports on all the orders due to be shipped the following week etc;
• Customer RMA handling including assigning RMA numbers from ERP system, entering RMA's in ERP system, flag all the open RMA's and get them closed in timely manner;
• Supports shipping/logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping documents and save it on the server prior to the invoicing;
• Invoicing: ship product and send invoices to the customer.
• Archives all the documents per SOX requirements;
• Responds to all inbound calls generated via various marketing campaigns including Direct Mail, Radio mailing etc.
• Logs all the calls into the SunPower‘s CRM (Salesforce) Database;
• Sales Analysis and reports generation by extracting data from the ERP system (Oracle) and export into Excel format.
• Receives and qualifies customer POs, Check POs against allocation and book customer orders into ERP system (Oracle).
• Sends Sales Order confirmation to the customers within specified time scales;
• Updates existing sales order as required-submit weekly reports on all the orders due to be shipped the following week etc;
• Customer RMA handling including assigning RMA numbers from ERP system, entering RMA's in ERP system, flag all the open RMA's and get them closed in timely manner;
• Supports shipping/logistics department for on time delivery e.g. print packing lists and forward to freight forwarders prior to the shipment, collect all the signed shipping documents and save it on the server prior to the invoicing;
• Invoicing: ship product and send invoices to the customer.
• Archives all the documents per SOX requirements;
• Responds to all inbound calls generated via various marketing campaigns including Direct Mail, Radio mailing etc.
• Logs all the calls into the SunPower‘s CRM (Salesforce) Database;
• Sales Analysis and reports generation by extracting data from the ERP system (Oracle) and export into Excel format.
April 2003
To September 2006
Marketing/Customer Service Assistant
at ENGTEK Precision Philippines, Inc.
Location :
Philippines
Reporting directly to the Managing Director performs the following:
• Scouts for new clients, which requires high-volume precision engineering components and fabrication of jigs, fixtures, punch and dies.
• Handles/Assist also in negotiation proceedings with both potential and existing customers related to pricing, deliveries, complaints, etc.
• Also assists in search of other companies, which will be relevant in acquiring other/new technology and new clients.
• Ensures continuous exchange of communication and harmonious relationship between the client and the company. Part of it is composing communication tools, which is normally being sent to clients.
• If the need arise, also prepares and present company profiles to visiting clients/expatriates, who do supplier auditing based on ISO Standards.
• Learn some of the technical side of the product and services that the company is offering to relate more easily with the critical specifications, which are usually required by the customer.
• Prepares presentation decks on the company’s products, facilities and equipment. Historical trends and other relevant subjects either for filing or as customer requirements prior to being accepted as supplier.
• Assists in the production of routine promotional printed materials.
• Provides information, resolves problems, and trains internal and external customers on products and services, ensuring customer satisfaction.
• Provides accounting and administrative support to the department as necessary; schedules meetings and appointments.
• Creates and maintains marketing files, records, calendars, logs and other documents. (i.e. Customer Sales Forecast, Internal Budget)
• Performs a range of staff and/or operational support activities; may serve as a liaison with other departments on basic administrative and/or operational matters.
• Scouts for new clients, which requires high-volume precision engineering components and fabrication of jigs, fixtures, punch and dies.
• Handles/Assist also in negotiation proceedings with both potential and existing customers related to pricing, deliveries, complaints, etc.
• Also assists in search of other companies, which will be relevant in acquiring other/new technology and new clients.
• Ensures continuous exchange of communication and harmonious relationship between the client and the company. Part of it is composing communication tools, which is normally being sent to clients.
• If the need arise, also prepares and present company profiles to visiting clients/expatriates, who do supplier auditing based on ISO Standards.
• Learn some of the technical side of the product and services that the company is offering to relate more easily with the critical specifications, which are usually required by the customer.
• Prepares presentation decks on the company’s products, facilities and equipment. Historical trends and other relevant subjects either for filing or as customer requirements prior to being accepted as supplier.
• Assists in the production of routine promotional printed materials.
• Provides information, resolves problems, and trains internal and external customers on products and services, ensuring customer satisfaction.
• Provides accounting and administrative support to the department as necessary; schedules meetings and appointments.
• Creates and maintains marketing files, records, calendars, logs and other documents. (i.e. Customer Sales Forecast, Internal Budget)
• Performs a range of staff and/or operational support activities; may serve as a liaison with other departments on basic administrative and/or operational matters.
April 2002
To October 2002
Market Analyst / Marketing Services Supervisor
at Amtes Group of Companies, FOMPAC Plastics Corporation
Location :
Philippines
• Assists the VP-Marketing/R&D in the formulation of sales and marketing activities.
• Extends support on sales in terms of merchandising requirements. (i.e. billboard)
• Supervises the activities, which involves participating in exhibits, exploring new market opportunities, data gathering, and statistical tabulations and so on.
• Prepares quantitative and qualitative presentations for the VP-Marketing to better understand market trends/patterns thus arrive at a good sales and marketing program.
• Scouts other opportunities for Sales, which they can explore and generate possible returns.
• Assists in the creation of programs or projects to highlight companys brand equity via merchandising materials.
• By the direct supervision of the VP- Marketing, prepares forecasts on sales volume and value.
• Coordinates with Marketing/R&D representative on feasibility of product for development.
• Contributes inputs/articles on company’s newsletter, Tinig Amtes.
• Extends support on sales in terms of merchandising requirements. (i.e. billboard)
• Supervises the activities, which involves participating in exhibits, exploring new market opportunities, data gathering, and statistical tabulations and so on.
• Prepares quantitative and qualitative presentations for the VP-Marketing to better understand market trends/patterns thus arrive at a good sales and marketing program.
• Scouts other opportunities for Sales, which they can explore and generate possible returns.
• Assists in the creation of programs or projects to highlight companys brand equity via merchandising materials.
• By the direct supervision of the VP- Marketing, prepares forecasts on sales volume and value.
• Coordinates with Marketing/R&D representative on feasibility of product for development.
• Contributes inputs/articles on company’s newsletter, Tinig Amtes.
May 2000
To December 2001
Market Analyst
at PEPSI-COLA PRODUCTS PHILIPPINES, INC
Location :
Philippines
Reporting directly to the plants AVP and Region Marketing Manager performs the following tasks:
• Sets up contract system to address plants major advertising and marketing initiatives. Also ensures cost-effectiveness and high-quality workmanship.
• Manages and controls distribution of company sales, advertising and marketing materials to various sales office.
In coordination with the Group Sales Manager;
• Directs and manages sales, marketing and special services activities. (i.e. merchandising drive, concerts)
• Provides overall direction and management of the department within the parameters of its approved budget.
• Schedules and assigns duties and responsibilities; motivates and coaches subordinates;
• Plans and controls implementation of budget and capital expenditures to ensure that functional unit operation are within the approved budget.
• Formulates/sets functional objectives and standards in line with the current Company Goals and Objectives and ensures its attainment.
• Develops and implements;
o Innovative and effective marketing programs for key brands, packages, channels that will generate consumer demand thus increasing competitive standing in the market.
o Distribution/trade development programs for key brands, packages, channels that will improve distribution levels of the plants brand/packages in key distribution channels.
• Sets up information tracking system for all sales and marketing key performance indicators, conducts regular review and analysis of information to be used as basis for developing marketing strategies and programs.
• Effective communication/merchandising program that will ensure a strong market presence of Pepsi in the area.
• Calculates sales forecasts and operating budgets.
• Supervises gathering and compilation of historical sales, data gathering, forecasting and monitoring.
• Develops, recommends and implements an organized and systematic method of evaluating sales, distribution, productivity and profitability performance.
• Analyzes research data concerning distribution levels, trade inventory, market shares and competitive activities. Relates these data to actual and projected sales and derives meaningful correlation to identify significant factors affecting sales prior to developing sound sales and marketing action plans and programs.
• Calculates historical trends, seasonal indices, moving averages, market situations, and performance, productivity and profitability ratios of the following: Trade Sector, Brand/Package, Sales Group, District, Division, Route, Distribution, Others.
• In close coordination with the Sales Management, develops a comprehensive market distribution and competitive information system.
• Sets up contract system to address plants major advertising and marketing initiatives. Also ensures cost-effectiveness and high-quality workmanship.
• Manages and controls distribution of company sales, advertising and marketing materials to various sales office.
In coordination with the Group Sales Manager;
• Directs and manages sales, marketing and special services activities. (i.e. merchandising drive, concerts)
• Provides overall direction and management of the department within the parameters of its approved budget.
• Schedules and assigns duties and responsibilities; motivates and coaches subordinates;
• Plans and controls implementation of budget and capital expenditures to ensure that functional unit operation are within the approved budget.
• Formulates/sets functional objectives and standards in line with the current Company Goals and Objectives and ensures its attainment.
• Develops and implements;
o Innovative and effective marketing programs for key brands, packages, channels that will generate consumer demand thus increasing competitive standing in the market.
o Distribution/trade development programs for key brands, packages, channels that will improve distribution levels of the plants brand/packages in key distribution channels.
• Sets up information tracking system for all sales and marketing key performance indicators, conducts regular review and analysis of information to be used as basis for developing marketing strategies and programs.
• Effective communication/merchandising program that will ensure a strong market presence of Pepsi in the area.
• Calculates sales forecasts and operating budgets.
• Supervises gathering and compilation of historical sales, data gathering, forecasting and monitoring.
• Develops, recommends and implements an organized and systematic method of evaluating sales, distribution, productivity and profitability performance.
• Analyzes research data concerning distribution levels, trade inventory, market shares and competitive activities. Relates these data to actual and projected sales and derives meaningful correlation to identify significant factors affecting sales prior to developing sound sales and marketing action plans and programs.
• Calculates historical trends, seasonal indices, moving averages, market situations, and performance, productivity and profitability ratios of the following: Trade Sector, Brand/Package, Sales Group, District, Division, Route, Distribution, Others.
• In close coordination with the Sales Management, develops a comprehensive market distribution and competitive information system.
November 1997
To April 2000
Sales Administrative Assistant
at PEPSI-COLA PRODUCTS PHILIPPINES, INC.
Location :
Philippines
• Collates monitors and consolidates the statistics on sales performance and other gauge of productivity reports.
• Prepares quantitative analyses on consolidated statistics.
• Handles routine office work of the Sales Manager such as sorting of incoming communications, requisitioning of the needed supplies preparation of expense reports etc.
• Prepares quantitative analyses on consolidated statistics.
• Handles routine office work of the Sales Manager such as sorting of incoming communications, requisitioning of the needed supplies preparation of expense reports etc.
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