Admin Officer
Noon.com
Total years of experience :14 years, 3 Months
• Maintaining a positive empathetic and professional attitude towards customers all the time.
• Responding promptly to customers inquiries.
• Providing feedback on the efficiency of the customer service process.
• Acknowledging and resolving customers complaints.
• Directing complaint professionally to concerned department to be solved.
• Keeping records of customers reaction and provide customers support.
• Making sure of customers satisfaction by solving their complaints promptly.
• Handle customers complaints, provide appropriate solution to follow up to ensure resolution.
• Organize and maintain employee’s records by notifying existing staff of internal opportunities, maintaining personal records and obtaining temporary staff from agencies.
• Answer employee’s queries regarding HR-related issues.
• Select and recruit new talents for different background and levels by
screening, interviewing, and testing applicants.
• Update internal HR databases
• Achieve HR department KPIs for 2017 by hiring CRM and Sales candidates.
• Maintaining filling system.
• Issue NOC letters, salary certificate and all official documents when requested
clerical and administrative support to Human Resources executives
•Deal with employee requests regarding human resources issues, rules, and regulation.
•Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
•Assist our recruiters to source candidates and update our database.
•Issue NOC letters, salary certificate and all official documents when requested
•Provide clerical and administrative support to Human Resources executives
•Deal with employee requests regarding human resources issues, rules, and regulation
•Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
•Issue NOC letters, salary certificate and all official documents when requested.
events and meetings including all logistics details for any internal and
external conferences.
•Issuing quotation from suppliers and creating purchasing order.
•Hotel booking whenever required. Travel arrangement and airline booking.
•Follow up on Visa approval and Visa application.
•Keeps organized by establishing and organizing files; monitoring calendars;
meeting deadlines.
•Create Budget Doc. For travel expenses to determine and track the department budget.
orders vs forecast, pricing, supply source and supply policy before
passing on to Customer Service team in France of Singapore for processing.
•Provide shipments schedule and/or shipping documents updates to Customers.
•Co-ordinate with local manufacturing for production for local deliveries.
•Prepare Statement of Accounts monthly and follow-up with customers on
payments.
•Coordinate payment collection with local customers utilizing post-dated-
•Cheques (PDC) and Chevron Alkhalij Finance for payment transfer to Chevron Oronite in France.
information for all employees including transfers, increments, etc.
•Handle medical claims reimbursements.
•Reporting to HR Manager covering three offices across the Middle East with 400 employees.
•Assist in the recruitment of consultants and support staff from on-boarding to enrollment and exit.
•Ensure up to date information on UAE/Middle East laws and regulations are collected and maintained. Including ministries of labor, immigration, airport, online government communications, visas, etc.
•Work with business heads to communicate to internally and externally of new
openings within the company and coordinate responses to the relevant manager.
•Preparing contracts/offers for new candidates, follow-up, co-ordination with PRO for
•processing necessary clearance and visa etc.
•Supporting the Business units and corporate in Administration facilities
•Apply for online Dubai visit visa when requested for company’s guest.
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courses: Human Resource Certification Program.
courses: Human Resource Certification Program.
