Front Office Manager
le 8 Paris
Total des années d'expérience :10 years, 4 Mois
Efficiently managed front office operations, including handling customer inquiries, appointment scheduling, and supervising staff.
- Implemented streamlined processes to improve customer satisfaction and optimize workflow.
- Maintained inventory of salon supplies and managed vendor relationships.
Customer Service
Answer telephone calls and provide information asked for
Provide tier one services by greeting clients as they arrive
Answer calls and manage appointments
Diary Management of the therapists to ensure no or minimal wait time for clients with scheduled appointments
Answer questions regarding the spa’s services and products
Promote spa products and services
Sell spa products and perform up-selling activities
Handle POS transactions
Keep spa area clean an organized
Prepared launch plan and event for new spa branch opening
Monitoring Spa Budgets
Stock control
Over seeing the day-to-day running of the team and procedures
Training with my mom in Lebanon at Andrea Beauty Spa (nails and eyebrows)
Took the initiative to develop the full plan for the new spa launch
Increased earnings by 23% following up-selling the spa’s services and retail products
Answering and making calls
Welcoming Guests
Arranging Meetings for the Managing Director
Sending emails
Preparing Presentations
Faxing
Photocopying
Arranging Travel Reservations
Making appointments
Supported the client servicing team by doing research and gathering data for client’s project (worked mainly on Lenovo)
Helped in preparing pitch presentations
Aided in developing new advertising ideas
Event Management stints with EMDI
Ticketing: sales and cash handling
Managing the crowd and queues and escorting people to their seats
Dubai International Film Festival
Coordinating with the staff and preparing gift hampers
Managing VIPs section
Press and publicity: handling the press and coordinating the interviews and conferences.
Disney Event
Backstage support and stage preparation.
Managed the crowds by ensuring proper number of families in each section.
Coordinated with the security to ensure children are safe with their parents.
Handled the press and photographers
Abu Dhabi Formula 1
Managing the crowd and queues
Handling all the needs and requirements of Beyoncé during the concert
Rod Stewart Concert
Handled the sales and marketing of the artist’s work.
Sundance (Be Heard)
Coordinating with the staff and preparing gift hampers
Managing VIPs section
Press and publicity: handling the press and coordinating the interviews and conferences.
Helping in managing the celebrities red carpet going smoothly
Worked during summers with Nestlé, Hp
Blackberry to promote their products in Supermarkets and malls
Explained the product features to customers and encouraged them to buy
With Nestlé did food sampling also
High School/ College –