Maysa Aljaberi

Solve Ios technical issues.

Receiving customer calls and answering their inquiries and complaints or escalating the issue to the concerned department.

· Replying to customer emails in a timely manner and resolving their issues or escalating the issues to the concerned department.

· Following up on sales tickets with the concerned account manager when a customer link need an upgrade or change to open a Work Order based on the customer requirements.

· Following up on pending technical tickets with technical teams and the NOC team.

· Following up with the billing supervisor and technical teams regarding tickets related to financial issues with NourNet customers.

· Following up with the PMO team as well as the customer on projects that run over its initial deadline by more than 15 days.

· Following up on cancellation orders to check for approvals.

· Following up on Work Orders to check for approvals.

· Conducting quarterly survey through phone calls to measure customer satisfaction.

· Updating all the data in the ticketing system after following up on each ticket.

· Closing the ticket by calling the customer and ensuring that the issue is completely resolved.

· Escalating the tickets to service providers as per the tickets escalation policy.

/trainee - cultural puplic relations department at al zaytoonh university .

Facilitating youth leadership activities as well as international internships & volunteer experiences.


•Customer care officer in nour net aman, jordan.