Data Entry
Jordan HealthAid Socity
Total years of experience :9 years, 6 Months
Solve Ios technical issues.
Receiving customer calls and answering their inquiries and complaints or escalating the issue to the concerned department.
· Replying to customer emails in a timely manner and resolving their issues or escalating the issues to the concerned department.
· Following up on sales tickets with the concerned account manager when a customer link need an upgrade or change to open a Work Order based on the customer requirements.
· Following up on pending technical tickets with technical teams and the NOC team.
· Following up with the billing supervisor and technical teams regarding tickets related to financial issues with NourNet customers.
· Following up with the PMO team as well as the customer on projects that run over its initial deadline by more than 15 days.
· Following up on cancellation orders to check for approvals.
· Following up on Work Orders to check for approvals.
· Conducting quarterly survey through phone calls to measure customer satisfaction.
· Updating all the data in the ticketing system after following up on each ticket.
· Closing the ticket by calling the customer and ensuring that the issue is completely resolved.
· Escalating the tickets to service providers as per the tickets escalation policy.
/trainee - cultural puplic relations department at al zaytoonh university .
Facilitating youth leadership activities as well as international internships & volunteer experiences.
•Customer care officer in nour net aman, jordan.
COURSES COURSE NAME ISSUED BY Delf – A2 le centre (French council) Human Resources The Irbid Chamber Of Commerce