Call Center Agent
Aramex
Total years of experience :8 years, 0 Months
• Answering phones from customers professionally
and responding to customer inquiries and
complaints.
• Researching required information using available
resources.
• Providing customers with the organization’s service
and product information.
• Routing inbound calls to the appropriate resources.
• Recording details of comments, inquiries,
complaints, and actions taken.
- Studying a design brief.
- Thinking of possible design solutions.
- Doing As built drawings during the building process.
- Developing positive relationships and handling
customer's need.
- Generating new sales using existing and potential
customer networks.
- Gather, report and communicate customer's
feedback on service, technology and product delivery.
- Community management and moderation of
comments.
- Investigate and resolve issues that are reported on
website
such as reports of potentially abusive content.
1- Study / Review of tender documents, Scope of work, BOQ, Specifications, Client requirement and etc. from the tender documents for proper estimating works.
2- Preparing drawings, BOM and submittal :
- Make Enclosure System by using software.
- Make drawings in front and internal view for the panels.
- Make BOM for the parts of this Enclosure system.
3- Design & Sales :
- How to select suitable product.
- How to select Enclosure system.
- How to get the best price.
4- Preparing technical offers for clients.
5- Making follow up of projects with clients.
maintenance