Regional MIS Manager
Unigaz
Total years of experience :20 years, 2 Months
• Process Management
_Develop and maintain expert level knowledge across multiple systems, processes, infrastructure &
resources. Integrate multiple systems and processes.
_Develop and maintain deep technical and architectural aspects of the product at points of interface with internal systems and processes.
_Scope, research, plan and design processes and process improvement across multiple functional groups in accordance with the present and future needs of the business and aligned to international standards
_Develop company-wide processes, policies and infrastructure, such as budget, methodology, documentation and templates.
_Propose automated and manual changes to processes in order to maximize efficiency and effectiveness of the function.
_Develop and maintain the ISO Integrated Management System.
• IT Operations Management & Service Delivery for 7 GCC branches
_Maintain system availability, system integrity, and data confidentiality
_Manage, supervise, and assist in IT operations, administration, and projects
_Respond to all IT systems updates, enhancements, failures, and integrity breeches
_Help Desk: Resolve daily technical problems and user issues
_Hardware /Software procurement, deployment, maintenance, budgeting, & feasibility/ROI studies
_Identify, propose, and implement IT solutions as required & aligned to the business strategy
_Develop and issue IT policies and procedures, IT manuals & operating procedures
_Implement and Maintain Information Security: Assessment of security issues and mitigation of operational risks by IT infrastructure, topology, and applications
_Provide leadership, direction, and training to system users and MIS Department. Supervise, manage, and train IT/Business staff; coordinate between departments. Member of Management Committee & IT Steering Committee.
• Project Management:
_Initiation & planning: Conduct R&D and feasibility studies, Business process Reengineering (BPR), Business & System analysis (SRS), Resource Planning, Project Plans, and ROIs
_Execution: Execute, optimize, and track all project activities; Develop, implement, manage, and support Major system & business implementation projects and activities,
_Monitor & control: Change Management, Test plans, Quality control, Progress reporting, Performance & Risk, Metrics and KPIs, Escalation and resolution plans, SLA/SOW Audits
_Closing/ Delivery: User Training, User Acceptance Testing (UAT), Changeover (Parallel Runs), ROI
• Projects Managed at Unigaz
1. Systems: Development and implementation of Corporate websites, Mobile App, HR Solution;Customization and implementation of SalesForce.com CRM solution; ERP solution with Custom Integration between Core Financial suite, Field Mobility, and CRM; Timesheet and billing Solution, Workforce Field applications.
2. Technical: Technical Room implementation and Infrastructure Upgrades for all branches, setup Security, VPN, Backup, and Failover solutions.
3. Administrative: Development of IT policies and procedures & DRP. Business Process Reengineering & Process Automation, End User Training, ISO certifications.
• IT Operations Management & Service Delivery
_Maintain system availability, system integrity, and data confidentiality
_Manage, supervise, and assist in IT operations, administration, and projects
_Respond to all IT systems updates, enhancements, failures, and integrity breeches
_Help Desk: Resolve daily technical problems and user issues
_Hardware /Software procurement, deployment, maintenance, budgeting, & feasibility/ROI studies
_Identify, propose, and implement IT solutions as required & aligned to the business strategy
_Develop and issue IT policies and procedures, IT manuals & operating procedures, Business Continuity
Plan(BCP), Disaster Recovery Plan (DRP), Job Descriptions, IT Risk & Asset Management
• Implement and Maintain Information Security: Assessment of policies, security issues, hardening features (AIX, Oracle, Windows, Cisco), quality control, and mitigation of operational risks by IT infrastructure, topology, and applications
• Supervise, manage, and train IT/Business staff; coordinate between departments, facilitate the internal, external, and regulatory auditors' audits/reviews. Member of Management Committee, IT Steering & Security Committee, & Risk Management Committee
• Project Management:
_Initiation & planning: Conduct & document feasibility studies, Business Impact Analysis(BIA), Business
process Reengineering(BPR), Business & System analysis (SRS), Resource Planning, Project Plans
_Execution: configure, design & implement applications/systems/networks - Develop & issue documents
_Monitor & control: Change Management, Test plans, Quality control, Coordinate Communication, manage
Performance & Risk, collect Metrics and KPIs
_Closing/ Delivery: User Training, User Acceptance Testing(UAT), Changeover (Parallel Runs)
• Projects Managed at Arab Finance Corporation sal (2008 - 2014)
1. Systems: Development and implementation of Corporate websites & proprietary Trading Platforms AFC Beirut Trader(Sole online platform on Beirut Stock Exchange) & AFC Global Markets (Trades multi-asset class on global exchanges using Reuters & international providers frameworks)
2. Technical: Technical Room upgrade, Telecom Communication systems upgrade and security enhancements, Trading Desk’s telephony (ETRALI) upgrade, Telephony installation, Trading desk &
Office expansion, AFC Syria Branch Setup
3. Administrative: Development of IT policies and procedures & DRP. Business Process Reengineering and Process Enhancement & Automation
• IT Operations Management & Service Delivery
_Maintain system availability, system integrity, and data confidentiality
_Manage, supervise, and assist in IT operations, administration, and projects
_Respond to all IT systems updates, enhancements, failures, and integrity breeches
_Help Desk: Resolve daily technical problems and user issues
_Hardware /Software procurement, deployment, maintenance, budgeting, & feasibility/ROI studies
_Identify, propose, and implement IT solutions as required & aligned to the business strategy
_Develop and issue IT policies and procedures, IT manuals & operating procedures, Business Continuity
Plan(BCP), Disaster Recovery Plan (DRP), Job Descriptions, IT Risk & Asset Management
• Implement and Maintain Information Security: Assessment of policies, security issues, hardening features (AIX, Oracle, Windows, Cisco), quality control, and mitigation of operational risks by IT infrastructure, topology, and applications
• Supervise, manage, and train IT/Business staff; coordinate between departments, facilitate the internal, external, and regulatory auditors' audits/reviews. Member of Management Committee, IT Steering & Security Committee, & Risk Management Committee
• Project Management:
_Initiation & planning: Conduct & document feasibility studies, Business Impact Analysis(BIA), Business
process Reengineering(BPR), Business & System analysis (SRS), Resource Planning, Project Plans
_Execution: configure, design & implement applications/systems/networks - Develop & issue documents
_Monitor & control: Change Management, Test plans, Quality control, Coordinate Communication, manage
Performance & Risk, collect Metrics and KPIs
_Closing/ Delivery: User Training, User Acceptance Testing(UAT), Changeover (Parallel Runs)
• Projects Managed at Finance Bank sal (2004 - 2008):
1. Systems: Development, migration, and implementation of Proprietary systems Core Banking (BMIS), Fixed Assets, Payroll, General Ledger, & Anti Money Laundry Systems
2. Technical: Technical Room upgrade & relocation, Telecom upgrade and migration
3. Administrative: Development and documentation of IT policies, procedures, & manuals; BCP & DRP