Key Account
Modern Products Company
Total years of experience :13 years, 9 Months
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all
organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
Maintaining and increasing sales of the company’s products.
Reaching the targets and goals set for the area.
Establishing, maintaining, and expanding the customer base.
Servicing the needs of the existing customers.
Increasing business opportunities through various routes to market.
Setting sales targets for individual representative and sales team.
Recruiting and training sales staff Allocating areas to sales.
Developing sales strategies and setting targets Monitoring the team’s performance and motivating
them to reach targets.
Compiling and analyzing sales figures Possibly dealing with some major customer accounts ourselves.
Collecting customer feedback and market research.
Reporting to senior managers Keeping up to date with products and competitors.
Managing, training, and motivating existing sales team to drive revenue growth.
Develop and manage efficient distribution networks for sales.
Develop efficient and creative sales and marketing strategies for the assigned territory and target
setting for the sales team.
Monitoring sales team performance, analyzing sales data, periodical forecasting and reporting to zonal
heads
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Prepare purchase orders and send copies to suppliers and to departments originating requests.
Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and
other problems.
Prepare, maintain, and review purchasing files, reports and price lists.
Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
Track the status of requisitions, contracts, and orders.
Recruit, hire, and train sales team
Set sales goals, compare performance to goals, and adjust goals as needed
Assess current team processes and procedures, identify opportunities for improvement, and implement them
Develop individual quotas and assign territories for team members
Provide detailed and accurate sales forecasts
Coach, mentor, and provide feedback to team members
Foster a competitive yet collaborative team environment
Assess individual performance through observation and measurement, and suggest corrective actions as needed
Achieve marketing and sales operational objectives by contributing marketing and sales information and
recommendations to strategic plans and reviews
Preparing and completing action plans
Implementing production, productivity, quality, and customer-service standards & resolving problems
Managing the event zone, checking all details, organizing the general view of the zone, and taking care of all
guests.
Receiving food and beverage orders from the guest and relaying these orders to the service attendants.
Controlling and monitoring the order time, delivery time and tray pick up time to customers.
courses: TO JUNE 2014