Support Services Supervisor - HR
Alinma Tokio Marine
Total years of experience :11 years, 7 Months
• Spearheaded the preparation and execution of comprehensive tender documents, enhancing vendor engagement and selection process efficiency as Secretary of the Procurement Committee, resulting in a 20% improvement in vendor selection speed and quality.
• Implemented a comprehensive inventory and office supply management system, reducing operational costs by 35% while ensuring optimal stock levels and smooth daily operations.
• Ensure smooth functioning of daily operations and a productive office environment by managing office supplies and vendor relations effectively.
• Led the design and execution of special promotions, producing engaging promotional materials that enhanced brand visibility and event success.
• Coordinated domestic and international travel arrangements, streamlining the process and enhancing satisfaction for business travelers.
• Implemented proactive maintenance strategies and hygiene protocols across company branches, ensuring seamless functionality, strict adherence to safety standards, and a clean, sanitary, and comfortable work environment for employees.
• Successfully implemented comprehensive maintenance protocols across company branches, ensuring seamless functionality, strict adherence to safety standards, and a clean, sanitary, and comfortable work environment for employees, thereby minimizing downtime and maximizing operational reliability.
• Developed and maintained relationships with key stakeholders, including vendors and service providers, negotiating favorable contracts and ensuring high-quality service delivery.
• Developed and executed emergency response and business continuity plans to ensure the uninterrupted provision of support services during crises or disruptions, mitigating potential risks to business operations.
• Developed and implemented engagement initiatives to promote employee participation and interaction in daily operations, such as organizing social and recreational events and implementing incentive programs to recognize outstanding employees, enhancing team spirit, productivity, and employee engagement.
• Transformed visa and Iqama management processes, developing and implementing a cutting-edge tracking system
that achieved a 100% compliance rate in visa renewals and significantly mitigated legal risks.
• Guided and assisted employees in renewing visas for their dependents, providing necessary information on visa
details and document requirements.
• Maintained awareness of changes to laws, regulations, and procedures, informing HR management promptly and
highlighting potential risks or financial concerns.
• Efficiently handled government HR-related e-service portals, including MUQEEM, GOSI, QIWA, and chamber of
commerce.
• Collaborated with cross-functional teams to develop and revise HR policies and procedures, promoting compliance
with legal requirements and fostering a positive work environment, Monitored and applied personnel policies and
procedures, facilitating communication with employees.
• Managed internal and external memos, analyzed attendance, vacations, and absence systems, ensuring
compliance with policies and handled various off-cycle transactions such as resignations, terminations, and vacation
requests.
• Audited and ensured that HRIS systems accurately reflected employee status and carried out updates in line with
established policies and procedures.
• Handled employee additions, exclusions, and updates all systems, and issued medical insurance for new
employees and their families.
• Provided coaching and guidance to maximize efficiency for new employees.
• Efficiently managed HR operations team, ensuring smooth execution of daily activities, fostering productivity.
• Led successful implementation of HRIS system, enhancing automation, data accuracy, and reporting capabilities for streamlined processes.
• Mentored HR team in resolving employee relations issues, resulting in reduced complaints and heightened satisfaction, while upholding company policies.
• Implemented optimized processes for preparing attendance statements, ensuring accuracy and efficiency in salary and overtime management.
• Conducted investigations into employee complaints, ensuring fair resolutions and maintaining a harmonious work environment.
• Managed employee medical claim insurance, ensuring comprehensive coverage and efficient claims processing for employee well-being.
• Supported recruitment team in enhancing recruitment efficiency and candidate experience. Maintained reports and files for HR, ensuring organization and accessibility of essential information.
The Bachelor of Management focuses on understand the ins and outs of management practices in today’s most successful businesses and nonprofit organizations. developing the analytical skills to enhance business processes at every level, while also strengthening the interpersonal skills i need to keep an organization cohesive and employee morale high.