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Mazin Mohamed, IT Assistant

Mazin Mohamed

IT Assistant·Inseab FZCO

United Arab Emirates

Diploma, Cloud Computing

Work experience

Total years of experience: 1 years, 11 months

IT Assistant

June 2025 - February 2026

Inseab FZCO

Dubai, United Arab Emirates

June 2025 - February 2026

• Delivered frontline technical support to end-users across UAE, Riyadh, and Lebanon, ensuring timely resolution of incidents and service requests while maintaining a high level of customer satisfaction.
• Provided remote support through Microsoft Teams, remote access tools, email, and phone channels, diagnosing and resolving technical issues efficiently.
• Troubleshot and resolved basic and complex technical issues related to desktops, laptops, peripheral equipment, printers, and scanners to maintain smooth IT operations and business continuity.
• Administered and maintained the Microsoft 365 environment as Global Admin, handling user account provisioning, password resets, account lockouts, access permissions, and group management via Entra ID.
• Supported network connectivity issues (LAN, Wi-Fi, VPN access setup) and managed domain administration in GoDaddy, including DNS records configuration.
• Administered DNS and domain services via GoDaddy, including configuration of email authentication records (SPF, DKIM, DMARC).
• Managed IT onboarding and offboarding processes, including account setup, license assignment, device provisioning, and access removal.
• Performed system imaging, workstation configurations, software application deployments, and installation of security updates/antivirus solutions.
• Maintained accurate documentation of incidents, resolutions, asset records, and operational activities to support service quality and continuous improvement.
• Managed support tickets in accordance with SLA targets, escalating complex issues when required and ensuring seamless customer experiences.
• Implemented and monitored data backup, retention rules, and information governance using Microsoft Purview Compliance Portal.
• Managed enterprise software portals (Adobe, SketchUp, Lumion, Autodesk), handling license assignments, user additions, and technical onboarding/offboarding processes.
• Managed end-to-end IT procurement processes, preparing Requests for Quotes (RFQs), completing vendor technical evaluations, raising purchase requisitions/orders (POs), and coordinating with Finance for invoice processing.
Company industry:
Events Management

NOC Engineer Intern

May 2025 - June 2025

Mideast Data Systems

Dubai, United Arab Emirates

May 2025 - June 2025

• Identified, troubleshot, and resolved network issues with guidance as needed.
• Monitored network infrastructure, investigated incidents, performed troubleshooting, and collaborated with senior engineers to resolve technical issues efficiently.
• Documented network status, incidents, and resolutions clearly and accurately.
• Worked closely with senior NOC engineers to maintain smooth network operations.
• Followed and applied industry best practices for network monitoring and reporting.
• Assisted users with password resets and account recovery through Windows Server Active Directory, ensuring secure and timely access to systems and applications.
• Created, assigned, updated, and closed incident and service request tickets using ManageEngine, ensuring timely resolution and accurate documentation in line with SLA requirements.
Company industry:
Cyber & Network Security

Intern

October 2020 - October 2021

United Nations Office for Project Services (UNOPS)

Khartoum, Sudan

October 2020 - October 2021

• Used the OneUnops ERP system to manage personnel and partner payroll, worked closely with the
Bangkok Shared Service Centre (BSSC) team and managed personnel contracts.
• Provided logistical assistance in planning, organizing, and preparing interviews, training, and other
relevant events.
• Identified and meticulously documented best practices and lessons learned, and skillfully coordinated
organization-wide implementation of knowledge-sharing and documentation methodologies.
• Addressed partners’ requests for HR information services for the administration and payroll projects.
Thus, the satisfaction of sister agencies was optimized by 60%.
• Assisted in the recruitment outreach efforts according to the outreach plan.
• Monitored progress closely and diligently followed up on approvals for contract extensions.
• Monitored budget lines with hiring units during recruitment.
• Directed HR operations in Sudan as Officer in Charge and maintained operational excellence,
benefitting 385, 000 beneficiaries from the projects.
• Coordinated scheduling and maintained documentation for various activities, ensuring smooth
execution and adherence to timelines.
Company industry:
Non-profit Organization

Education

Google

December 2024

December 2024

Diploma, Cloud Computing

Saudi Arabia

Completed the Google Cloud Certified Program in 2024, which provided comprehensive training on Google Cloud’s core services including Compute Engine, Kubernetes, Cloud Storage, BigQuery, and machine learning. Acquired hands-on experience in deploying, managing, and optimizing cloud solutions. Achieved certification as a Google Cloud Professional, demonstrating expertise in cloud architecture, security, and cost management.

McKinsey & Company

July 2024

July 2024

Diploma, Professional Skills Development

Saudi Arabia

Completed the McKinsey Forward Program in 2024, a rigorous training initiative focused on enhancing problem-solving, leadership, and business skills. The program covered key areas such as structured thinking, effective communication, data-driven decision-making, and agile project management. Developed capabilities in leading teams, driving organizational change, and navigating complex challenges in a global business environment.

Amazon Web Services (AWS)

November 2022

November 2022

Diploma, Cloud Computing

Egypt

Graduated from the AWS Re/Start Program, an intensive 4-month cloud computing bootcamp designed to build foundational skills in AWS cloud services. Gained hands-on experience in Linux OS, Python, and Shell scripting, as well as core AWS services such as EC2, S3, RDS, and Lambda. Achieved AWS Cloud Practitioner certification and developed skills in cloud architecture, security, and networking. Collaborated with peers and industry experts, preparing for a career in cloud computing.

The Future University

December 2019

December 2019

Bachelor's degree, Information Technology

Sudan

B.Sc. (Honours) in Information Technology

Skills

IT Architecture

Expert

AWS

Expert

Information Systems

Expert

Cloud Computing

Expert

IT

Expert

AGRESSO

Intermediate

cloud Security

Intermediate

mysql

Intermediate

Administration

Intermediate

PLANNING

Expert

DRAFTING

Intermediate

ERP

Intermediate

Networking

Beginner

G Suite

Expert

Nginx

Beginner

Rest APIs

Beginner

Jenkins

Beginner

Amazon Elastic Beanstalk

Beginner

Google Kubernetes Engine

Beginner

Microsoft Excel

Expert

CLOUD COMPUTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

IT INFRASTRUCTURE

Intermediate

OPERATIONS

Intermediate

NETWORK TROUBLESHOOTING

Intermediate

AMAZON WEB SERVICES

Intermediate

GOOGLE CLOUD PLATFORM GCP

Intermediate

PROFESSIONAL NETWORKING

Intermediate

OPERATING SYSTEMS

Intermediate

Amazon EC2

Expert

Andible

Beginner

Terraform

Beginner

YAML

Beginner

Python

Beginner

WAN

Intermediate

INFRASTRUCTURE

Intermediate

USABILITY

Intermediate

MANAGEMENT

Intermediate

MICROSOFT OFFICE

Intermediate

PROJECT MANAGEMENT

Intermediate

PROTOTYPING

Intermediate

operation

Intermediate

it solutions

Intermediate

teamwork

Expert

BUDGETING

Beginner

DATABASE ADMINISTRATION

Beginner

DOCUMENTATION

Expert

CONFLICT MANAGEMENT

Beginner

DATA MANAGEMENT

Expert

Google Data Studio

Beginner

SQL

Beginner

Database Management Systems

Intermediate

Kubernetes

Beginner

AWS Command Line Interface (CLI)

Intermediate

Amazon Identity & Access Management (IAM)

Intermediate

Linux

Intermediate

Bash

Intermediate

Aws CodePipline

Beginner

Technical Writing

Intermediate

Docker Containerization

Beginner

Amazon DynamoDB

Beginner

Amazon VPC

Intermediate

Amazon Redshift

Beginner

Amazon Athena

Intermediate

Amazon Relational Database Service (RDS)

Intermediate

Aws S3

Intermediate

Amazon CloudFormation

Beginner

Amazon Lambda Function

Beginner

linux server

Intermediate

windows server

Beginner

System Administration

Intermediate

IP

Intermediate

Google Compute Engine

Intermediate

Google Load Balancer

Beginner

Google DNS

Beginner

Google CDN

Beginner

Google Cloud Storage

Beginner

Google Cloud SQL

Beginner

Google Spanner

Beginner

Google Cloud Firestore

Beginner

Google Cloud BigTable

Beginner

Customer Service

Intermediate

Languages

Arabic

Expert

English

Expert

Memberships

Sudanese Association For Information Systems Auditing

Member

January 2020

Training and Certifications

Certifications
UNOPS Executive Director's Award for Unsurpassed Level of Work Performance
Jun 2021
Certified AWS Cloud Practitioner
Nov 2022 - Nov 2025
Diploma in Photoshop
Feb 2018
Diploma in Adobe Lightroom
Jan 2018
Diploma In Photography
Nov 2017
Training
AWS Re/Start Program
Amazon Web Services
Aug 2022
Fundamentals of Business Expansion
YALI Network
Sep 2019
Workforce Collaboration and Development
YALI Network
Jan 2020
Working Together Harmoniously
UNOPS Learning Zone
Oct 2020
Responsible Leadership on Transparency and Good Governance
YALI Network
Jan 2020
Talent Outreach Fundamental
UNOPS Learning Zone
Jan 2020
Strengthening Public Sector Services
YALI Network
Jan 2020
Strategies For Personal Growth and Development
YALI Network
Jan 2020
Project Planning and Management For IT Engineers
Udemy
Jan 2020
Project Management
Udemy
Dec 2019
Operation Management
Udemy
Oct 2019
Master the Basics and Code Dynamic Websites
Udemy
Jan 2020
Management Strategies For People and Resources
YALI Network
Sep 2019
Logistics and Incoterms 2010
UNOPS Learning Zone
May 2021
Information Security Training
UNOPS Learning Zone
Oct 2020
How to Develop Effective Leadership
Udemy
Dec 2019
Framework For Change
UNOPS Learning Zone
Jan 2021
Foundation of Business Strategy
Udemy
Jan 2020
Finance Induction Training
UNOPS Learning Zone
Feb 2021
Ethics and Integrity
UNOPS Learning Zone
Oct 2020
Diversity and Inclusion
UNOPS Learning Zone
Aug 2021
Discover UNOPS
UNOPS Learning Zone
Oct 2020
Competency Based Interview Online Course
UNOPS Learning Zone
Sep 2021
Community Organizing For Action
YALI Network
Oct 2019
Learn Ethical Hacking From Scratch
Udemy
Oct 2019
IOS 13 & Swift 5 - The Complete IOS App Development Bootcamp
Udemy
Oct 2019
BSAFE
UNOPS Learning Zone
Oct 2020
Basic Asset Management
UNOPS Learning Zone
Nov 2020
As a Leader: Influencing Behavior in 21st Century
Udemy
Jan 2020
Google Sheets - Beginner
UNOPS Learning Zone
Aug 2021
Create Instagram Like App For Android
Udemy
Oct 2019
Complete IOS Facebook Clone App in Swift and PHP
Udemy
Sep 2019
Cloud Computing with Amazon Web Services
Udemy
Jan 2020
CCNA Security 210-260
Udemy
Jan 2020
Become an Android Developer From Scratch
Udemy
Jan 2020
AWS Concepts
Udemy
Jan 2020
CCNA Routing & Switching
Sudatel Telecommunication Academy
Jul 2017
Information Systems Auditing Preparation Course (CISA)
Al oula for Financial & Accounting Studies
Dec 2019