Retail Store Manager
William Penn Pvt Ltd
Total years of experience :8 years, 4 Months
Providing excellent customer service to ensure the word of mouth from customers across their friends and relatives. ▪ Handling Bulk Orders. ▪ Visual merchandising for the accessory category for the store. ▪ Handled multiple Projects simultaneously thereby leveraged valuable company resources. ▪ Exceed targeted results in customer retention, client expectations and support service as well as other customer service goals. ▪ Achieved Mystery Shopping Audits includes sales and merchandising. (Internal and External) ▪ Take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision. ▪ Ordering stocks to Vendors on Customer Requests. ▪ Sending Quotations to the clients and vendors on requested products. ▪ Training the staff about the products and designing the product to customer. ▪ Mystery Shopping Audits includes sales and merchandising. (Internal and External)
Technical support for all apple products and attending customers.
Key Achievements:
♣ Was Promoted as IOS Technician from IT Administrative assistant in a period of 8 Months.
♣ Well knowledge of apple Products (Apple IOS Certified Technician) ACIT.
♣ Provides IT Desktop support to the relevant End-user community in the location/region based, this includes all desktop computing hardware and software and peripherals.
♣ Provide advice to customers using organization’s products or services.
♣ Ensure customer equipment is repaired promptly and maintain maximum 30 days turn-around time.
♣ Implement customer feedback and action plan for service delivery
♣ Prepare service quotes and ensure invoices are done on time prior to collection of equipment.
♣ Training staff to deliver a high standard of customer service.
♣ Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related.
♣ Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.
♣ Ensure warranty parts are ordered on the online portal with accuracy.
♣ Take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
♣ Ensure faulty spare parts are returned on time to the respective vendors.
♣ Order and maintain spare parts stock for common parts used on regular basis.
♣ Problems, and work in conjunction with the Apple Service desk groups to provide resolution.
♣ Responsible for meeting daily service repair needs and driving customer satisfaction.
♣ Inspection of assembled equipment, to ensure proper installation being the front line assisting our customers at every stage including
♣ Start-up, performing planned maintenance, monitoring performance, diagnosing system problems remotely / Onsite
♣ Coordinator for all major projects in a country which provided additional company revenue.
♣ Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Training.
♣ Handled multiple Projects simultaneously thereby leveraged valuable company resources.
♣ Exceed targeted results in customer retention, client expectations, and support service as well as other customer service goals.
♣ Ensured work according to Information Technology performance standards.
♣ Maintains the Server and the data of the University Of College Bahrain.
♣ Knowledge and work experience on Macintosh & Windows server.
♣ Knowledge in switch and router configuration.
♣ Developed and delivered management value-added solutions for the Service Level Agreement.
♣ Service Desk Management & Assurance, Installation, Complaint, Network concerns.
♣ Demonstrated expertise in Microsoft Windows Operating Systems, Apple Operating Systems, and
Microsoft Office products.
WORKED IN APPLE PREMIUM RESELLER FROM 09/JANUARY/2013 - 10/APRIL/2016.
Ample Technologies Pvt ltd are the Resellers of Apple Products in Bangalore, Chennai, Cochin, Hyderabad with 11 Stores across Bangalore, Chennai, and Cochin. Imagine is the Retail Store Name for Ample Technologies Franchise for Apple. Imagine (Apple Premium Reseller) Store is an exclusive store for Apple Products and all related accessories.
Key Achievements:
♣ Was Promoted as Senior Sales Executive from Sales Executive in a period of 1years.
♣ Well knowledge of apple Products (Apple Product Sales Professional)
♣ Improved Accessory Category Sales from 32lakhs to 50lakhs per month for UB City for the Financial Year 2012 - 2013.
♣ Providing excellent customer service to ensure the word of mouth from customers across their friends and relatives.
♣ Handling Bulk Orders.
♣ Visual merchandising for the accessory category for the store.
♣ Managing FIFO for stock control and to reduce aging stocks in store.
♣ Handling a team of 9 members including a cashier and logistics/admin.
♣ Handling Billing, Cash Deposit, and receiving of stocks from Warehouse and Vendors.
♣ Ordering stocks to Vendors on Customer Requests.
♣ Sending Quotations to the clients and vendors on requested products.
♣ Training the staff about the products and designing the product for the customer.
♣ Mystery Shopping Audits includes sales and merchandising. (Internal and External)
Helping the management in moving to other location stores when manpower is required and traveling to other Regions (Cochin) for New Store Setups.
