Assistant Manager of Operations
Smart Technologies (BD) Ltd.
Total years of experience :12 years, 7 Months
Leading and motivating the customer service operation team to ensure they’re giving the best customer service possible and helping to build good customer relations
Follow up -
Inventory management and Supply chain management.
Investigating and solving customers' problems, which may be complex or long-standing problems.
Arranging staff meetings and implements effective procedures and policies that are customer-focused.
Recruiting new staff, training and development.
Conduct training to resolve difficult customer problems and related issues.
To ensure high level of customer satisfaction.
Reporting to honorable sir .
Provide feedback to the management to enhance a better and cordial working environment.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Supervise the Database management for ERP Issue .
Coordinate with the Section wise Project Manager for the database updating.
Updating the Received & Outstanding bill statement.
Supervise the Weekly & Monthly progress report of all type of Job.
Monitoring the team’s work process and performance
Handling complaints (from both staff and customers)
Management