MOHAMMED SHAREEF SHAREEF

Handling PMT health checkup tickets for all Network equipment on daily basis to
ensure all Network devices functionality including core switches, distribution switches,
WAN switches, edge switches, routers, cisco voice, wlc, and firewalls health.
Creating BOQ and BOM for client network requirements for bidding purposes on
various contracts of EPC and Oil & GAS partnerships (Saudi Aramco, ARO, Shelf Drilling,
Seagreen, Zentech, and NOF).
Presenting HLD and LLD to management with executive summarization and business
cases e.g. - cost vs benefits analysis.
Handling user requests/tickets for call manager (Hunt list, jabber, extension creation,
and forwarding as well as greetings recording for Occasions).
Configured, implemented, and managing CUCM and CUCA devices and services for
more than 1500 user profiles with LDAP AD sync and jabber access.
Configured, implemented, and managing cisco catalyst switches, Core - WS-C 4510R,
Distribution - WS-C 4506E, Edge - 2960X for VLAN, VTP, EtherChannel, STP, and
stacking prospects and day to day calls and queries with HA and stake functionalities.
Configured, implemented, and managing Routers - ISR 4321, 4331 2951, and 800
series for ADSL, MPLS, and DM VPN purposes as well as for basic day-to-day Static and
RIP routing - EIGRP, BGP, and ACL’s functionalities.
Configured, implemented, and managing cisco WLC - 2504, 3504 controllers with cisco
1042, 2702, and 2802 model AP’s with micro-segmentation as well as using different
authentication modes - LDAP, pre-shared key based or MAC address-based for main
office and client network.
Palo alto PA 3050, PA 500 and panorama M-100, HA administration for user requests
and projects requirements - Natting, policy-based filtering, internet access segregation,
and site-to-site VPN for branches and users.
Basic administration on Forcepoint HA-based load balancer and Barracuda WAF
firewall for Azure and Oracle platforms.
Administration and management of DHCP and DNS server.IT Projects
Network monitoring on SolarWinds, Wireshark, and Cacti to analyze and to get deepdive lessons/finding’s in the network to have clarity and overview on slowness or any
reported issues.
Managing and providing network support to multiple facility users across UAE
including teammates, clients, and Sr. Management oversees.
Designed and implemented Proxim backbone solution for whole Lamprell yard and
portacabins (radius of 3 km including 20 portacabins and 2 offices) including point to
point and point to multipoint with a redundant link and Omni and by directional
antennas where cabling was impossible (Devices used - Tsunami QB models and BeamX technology with encryption).
configuring and troubleshooting on cisco switches and routers for VLAN, VTP, port
aggregation, and IP/Mac binding restrictions as per business requirements and tickets.
Dealing with various vendors for network project designing, implementations, and POC
like Micro-segmentation, Multitenancy, ROI, and future proof technologies with proper

Handling L1 and L2 Issues, requests and tickets for AMC Customers.
Implementing of new IT Projects including servers, storage, Networking, MS Exchange, Office 365, antivirus, backup solutions etc.
Act as the technical subject matter expert for our customers, partners and sales team.
Handled many AMC customer in UAE to support their daily IT related enquiries, issues, implementation, installation and Troubleshooting. Managing dedicated Customers Inventory, Software/services Licenses, Backups and Preventive Maintenance report to meet the required SLA.
Completed Cloud based and on premises Endpoint security projects for customers for Kaspersky, Sophos, Malware bytes, Eset, MacAfee and Trend Micro.
Migrated AMC customers from Pop3, IMAP, G Suite, Lotus Notes and exchange to Office 365 services.
Cisco, ARUBA, Linksys, TPLINK, and Unifi access point setup in various customer sites. Cisco and HP L2, L3 switches basic configuration. Static, RIP, OSPF, EIGRP cisco protocol basic configuration. Cisco ASA, SonicWALL and Sophos XG firewall implementation and policy management.
Installing, removing and upgrading various hardware and software. Resolving issues with Operating Systems like Windows 10, Windows 7, server, XP and Macintosh. Maintain Inventory details for IP address, Shared Folders, Host names, Hardware etc.
System administration, Networking, client servicing.
Office 365, Outlook and IBM Lotus Notes expertise with Intune policies.
Independently maintaining & providing the services related to Hardware, Software, Network Support applications like: - Installation, Configuration, Administration, Troubleshooting, sharing resources, Defining user access on server.
Support for Symantec backup tape level, Acronis cloud base backup, QNAP Box and Iomega. AD management for user credentials and mailboxes, mount mailboxes services troubleshooting.
Troubleshooting methodology and tools, Troubleshooting TCP/IP, Installation and configuration for Pc, access points, CCTV, Biometric devices. Sonic wall VPN client installation and troubleshooting.
Coordination with WebEx, Skype for Business, Any desk, team viewer - remote support software’s.
Router/Access point configuration, troubleshooting & management in CISCO, Linksys, Aruba. Basic Routing & switching (STATIC, RIP, EIGRP, STP, VLAN and other Cisco protocols).
Yearly BCP Testing and disaster recovery plans.
McAfee Encryption, Sophos, Kaspersky & Malwarebytes endpoint AV setup, Lumension Client, Heat Endpoint Security, SunGL & INFOR expertise server and client. Horizon Client, Puma Construction, Lexis Nexis Experience.
Operations with DynIP and Public IP, customer’s access for CCTV live.
Configuration and Archive of mail accounts using Microsoft outlook, IBM Lotus Notes - IMAP, Exchange, POP3, Google etc.
Daily/ weekly inspection and health checkups of server, backup jobs.
Maintaining IT Inventories and reports according to company ISO policies and procedures. Coordination along with Team Leader & Engineers, Local Vendor.
Administration of maintaining IT Securities & Data securities. Maintain of high level of customer satisfaction level.
Technical voice support for pc hardware & networking.
Handled all 15 branches across UAE for all IT requirements and operations.
Maintained above 200 Assets (Server, Desktop & POS machine, Palm Scanner, Printers, Access points, Router, Time and Attendance machine and DVR - CCTV etc.
Configuration & troubleshooting of desktop, laptop, POS (point of sale) machine (assembling, commissioning, refurbishing. Manage Engine - Maximo tickets log (complain tickets) and resolving them by take ownership.
Troubleshooting of Hoc printer (HP, Samsung, and Ricoh) network for user within scan to folder, scan to email.
Creating and maintaining documentation as it relates to system configuration, mapping, processes, and service records. L1 support for SAP NET Weaver - Various T-codes and updating.
Ensuring compatibility and interoperability of in-house computing systems.

Maintained above 200 Assets (Server, Desktop & POS machine, Palm Scanner, Printers, Access points, Router, Time and Attendance machine and DVR - CCTV etc.
Configuration & troubleshooting of desktop, laptop, POS (point of sale) machine (assembling, commissioning, refurbishing. Manage Engine - Maximo tickets log (complain tickets) and resolving them by take ownership.
Troubleshooting of Hoc printer (HP, Samsung, and Ricoh) network for user within scan to folder, scan to email.
Creating and maintaining documentation as it relates to system configuration, mapping, processes, and service records. L1 support for SAP NET Weaver - Various T-codes and updating.

Ensuring compatibility and interoperability of in-house computing systems.
Coordinating and performing in-depth tests, including end-user reviews, for modified and new systems.
Monitoring and test system performance; prepare and deliver system performance statistics and reports.
Provide general IT support services in a serviced office environment.
Take part in any other regional IT initiatives as directed by the HQ.
Vendor management of IT fixed asset, internet infrastructure, server room facilities
Troubleshooting on network, workstations, printers, and server.
Hardware and software installation and configuration on POS machines and workstations.
Incident management of outsourced company.
Computer software installation / security / update and user trouble shooting.
Preventive maintenance on anti-virus definition.

Ensuring compatibility and interoperability of in-house computing systems.
Coordinating and performing in-depth tests, including end-user reviews, for modified and new systems.
Monitoring and test system performance; prepare and deliver system performance statistics and reports.
Provide general IT support services in a serviced office environment.
Take part in any other regional IT initiatives as directed by the HQ.
Vendor management of IT fixed asset, internet infrastructure, server room facilities
Troubleshooting on network, workstations, printers, and server.
Hardware and software installation and configuration on POS machines and workstations.
Incident management of outsourced company.
Computer software installation / security / update and user trouble shooting.
Preventive maintenance on anti-virus definition.