Business Process Analyst
Al Ayuni Investment & Contracting Co
Total years of experience :17 years, 10 Months
Responsible to identify, analyse and develop effective and adaptable construction operations business processes. As part of process automation, implement processes as system functionalities to achieve increased productivity, optimum resource utilization and other priority business goals (reduction of cost, cycle time, wastage and rework.)
Key Contributions:
•Rooted the process development culture in construction operations stakeholders and was responsible from process development to implementation of 160+ business processes as efficient IT Business Solutions.
•Studied and understood the “As-Is” state of existing construction operations processes.
•Worked diligently with different business stakeholders to gather the process requirements, understood their expectations of “To-Be” processes and prioritize them as per the business value generation.
•Captured, analysed and developed ideal processes in-line with strategic goals of the company.
•Modelled Process, prepared supporting documentation and got necessary approvals from stakeholders.
•Maintained process repository and studied the automation scope of processes and business value added.
•Elicited the requirements and documented them in BRD, FRD, User stories for respective stakeholders.
•Identified effective, efficient and best fit systems solutions for business to achieve their envisioned goals.
•Acted as a liaison between systems development team and Business team like HR, Equipment and SCM.
•Performed Functional testing and facilitated User Acceptance testing to ensure the quality of deliverables.
•Trained business stakeholders for successful rollout and increased ease of use of automated processes.
•Adhered to change management process for the changes captured and incorporated the approved changes in processes and did feasibility study for implementation of these changes as application functionalities.
•Prepared User Manuals, Policies and Procedure documentation for Knowledge Management.
•As part of continuous improvement and process excellence, periodically worked with business stakeholders, provided or received feedback on the scope of improvement in processes and policies and worked on them.
Responsible, Committed and Facilitated personalised portal / web application solutions to create value and services for both internal and external customers. Worked closely with business and technology stakeholders to develop systems best suiting to their business needs to increase customer satisfaction and organization growth.
Key Contributions:
•Worked with business stakeholders to understand the customer business needs and prioritized the scope.
•Elicited and gathered business requirements and converted them to structured functional requirements.
•Translated and documented business goals into specific objectives and specific objectives into detailed end user needs or requirements.
and identified effective technological solutions suiting customer needs.
•Liaised between business teams and delivery teams to avoid any gaps and ensure quality of deliverables
•Adhered to Scrum and other SDLC principles and practices to achieve desired results
•Verification and Validation of functionalities developed and facilitated User Acceptance Tests.
•Worked with UX developers on Wire Frames and Prototyping.
•Accomplished as Scrum Master, Product Owner and Project Coordinator roles
•Developed All-In-One requirements management template and contributed to QMS
•Identified, captured and facilitate implementation of Change Requests and Enhancements.
•Contributed to delivery excellence initiatives on project management.
•As certified Internal Quality Auditor, conducted 9001:2008 quality audits.
•Trained and mentored resources as part of knowledge sharing and capability development.
Validated software applications against the agreed functional requirements to ensure defect free deliverables to customer.
Key Contributions:
•Developed Test Scenarios, Test Cases and Test data.
•Executed the test cases, identified defects and reported them in defect tracking tools.
•Facilitated User Acceptance Testing and prepared User Manuals and product documentation.
One year executive business management program for technical experienced professionals.
Three years bachelors degree