Branch Manager
CIH BANK
Total des années d'expérience :16 years, 10 Mois
Supervising the day to day operational functions of the Bank
• Approving customer and bank transactions within authority limits
• Supervising, coaching, and developing staff regarding service expectations, policies,
• Preparing Teller and PBRs performance appraisals and disciplinary notices as needed.
• Maintain staff schedules to provide adequate coverage at all times.
• Supporting an environment that promotes providing a level of care
• Managing difficult situations with customers
• Ensuring quick and proper response to all reasonable customer requests.
• Ensuring audit controls are followed to protect the bank from unnecessary risk
• Participating in community organizations and activities to enhance the bank’s image
• Developing and growing business and consumer relationships.
• Performing additional job related duties as assigned or required.
Gaining a strong knowledge and understanding of a clients’ brand and products.
• Organizing weekly team meetings with staff, directors and senior managers.
• Involved in the day to day management of clients. Participation in team building
• Performance monitoring of account executives and account teams.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Maintaining contact with clients - giving them regular updates.
• Delivering ongoing market analysis and assessment of competitors.
• Retain accounts through the development of strong relationships with key decision
makers.
Maintaining a list of key cent accounts and working to cultivate these clients.
• Analyzing and interpreting sales data to identify unexpected patterns and trends.
• Building up a sales pipeline of trade opportunities that will ensure sales targets are met.
• Proactively seeking out commercial opportunities and partnerships.
• Promoting and selling additional applications and services to clients.
• Providing realistic plans and forecasts on customer performance.
• Ensuring customer compliance with all agreements.
Responsible for monthly financial reports.
• Analysis of operating expenses and revenue.
• Group reporting package
• Establish company food and beverage budget,
• Control company expenditure and financial status.
• Cash assistant management.
• Responsible for reports on taxes, banking and labors
Training in value creation for the customer. Mastering the concepts, methods and innovation marketing tools (products and services): To approach aspects of organization and management of the innovation process. Design and implement organizational structures promoting the emergence of flux innovative activities that create value supplement. develop a spirit of creator, developer of new activities, and improving the progress of processes, products and related services.
Msc in Business Administration , Finance option Audit and management control. memory case , analysis of information system and improving by management control - SOFITEL ACCOR
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