CUSTOMER CARE ADVISOR
Axiom Telecom
Total years of experience :18 years, 5 Months
Dealing with a range of customers on a daily basis and handling general enquiries and complaints with different channel such as ( Axiom Telecom, Fono, One Mobile, Axiom care, Huawei, Givori luxury phones brand ) in GCC countries.
Responsible for supporting the company Sales Team and ensuring that they have the tools, support and resources needed to set them apart from the competition.
*Managing all the sales related activity of the company.
*Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
*Writing up accurate and grammatically correct sales correspondence.
*Tracking sales orders to ensure that they are scheduled and sent out on time.
*Effectively communicating with customers in a professional and friendly manner.
*Ordering and ensuring the delivery of goods to customers.
Supporting the field sales team.
*Ensuring that staff uniforms and personal appearance are always clean and professional.
Approach potential customers with the aim of winning new business, as well as maintaining good relationship s with clients by conducting business to customer ''B2C''.
*Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc.
*Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices and customer specifications.
*Help management in forthcoming products and discuss on special promotions.
*Review their performance and aim at exceeding the targets.
*Apply the fundamental aspects of customer service in a business. *Advance a customer service program from a fundamental to advanced level. *Communicate and collaborate with customers utilising efficient communication processes. *Obtain customer feedback to continuously refine a customer service program. *Implement a customer service program in the hospitality industry, the retail industry and the public sector.