Meenakshi جموال

Omkar Realtors & Developers Pvt. Ltd. May 26 03 till date

Sr. Sales Manager 28/06 till date
From Telecom to Real estate, this is the first experience as Sales & Marketing personnel in this industry. Joined as a Sr. Sales manager. The roles & responsibility would mean to launch, market or sell a project based on the need of the company. In a span of 5 months of joining, I was given to handle one of the most prime Projects so far that Omkar is handling, Meridia. Selected Contributions: 1. Was part of the most esteemed India prop expo in Bombay (MMRDA grounds) MCHI.I was handling the marketing & the sales piece for most of the projects in OMKAR
2. Review & Strategize the various effective means & ways to get the best of both the worlds, sale numbers, marketing & yet provide a post sale experience.
3. Was responsible for the launch of the Project at MCHI - Omkar Meridia. This is a new SRA project in a highly esteemed area of Commercial meaning, BKC. I was involved in the sales strategy of this project, where corporate sales are the solution we came up with.
4. Set up the call centre, team of 4 people. The whole process of lead filtration, distribution & the process flow was set up by me. Though it was simpler than our complex processes, it still was seen in highlight.
5. Revenue generation through continuous sales is one of the most important deliverable, which has been a strong point in spite of almost no experience in the field of Real Estate

Quality Manager 11/07 to 12/ 2010

3, UK, Hutchinson Whampoa Pvt. Ltd. Oct 03 to Dec 2010

Quality Operations Manager, 9/05 to 10/07

Operations Team Leader, 10/03 to 9/05
Promoted to manager position to lead the Technical vertical for the strategies & continuous improvements in the technical (mobile broadband, h/sets, Mobile network etc.) processes to achieve the set targets of customer resolution &experience, moved to the Retention& Sales vertical to ensure the tenure of the customer with the company was satisfactory by collaborating with the services line of business, so that it was easier to retain them rather than concentrating on the acquisition. Selected Contributions: ● As an Quality Operations Manager -
1. Plan & review initiatives in conjunction with peers & all support teams to achieve business objectives by driving performance. Manage operational efficiencies - Service levels, absenteeism & manpower planning including managing attrition.
2. Understand, communicate & regularly review Quality performance parameters defined for the group & ensures they are aligned to business goals. Review knowledge of advisors, analyze gaps based on knowledge test scores, quality inputs. Initiate & oversees activities aimed at improving knowledge. Initiate & coordinate process changes required for smooth functioning of the department keeping in mind, customer needs
3. Review & assess impact of changes within department & other related functions / departments & provides necessary feedback to the organization & stakeholders. Assist the stakeholders in creating new strategies (related to customer service, retention, sales etc) keeping in mind customer & business needs
4. Guide, mentor & coach Team leaders & Team coaches& ensure people management by means of employee engagement
5. Play a key role in helping the business achieve its objective of being the best network & Retain Customer &Achieve commercial targets (Retention)

Bharati Cellular Jan 01 to Aug 03
Team Coach
Advanced to increasingly responsible positions, culminating in management role with oversight for a full-service Directed18 employees and managed performance & quality standards. Maintained high standards in Call quality and complied with regulatory guidelines. Selected Contributions: ● Transformed operations within the team that was underperforming. Was promoted in 6 months to a coach level owing to my dedication & hard work. Met or exceeded all targets despite increased competition presented by the opening of two new processes at that time.
● Introduced training programs that enhanced employee performance and helped build a motivated workforce.

Orange (Maxtouch) Aug 98 to Jan 01
Customer Care Exective
Responsible for handling calls at the call centre with a target of 110 a day managing the quality standard to atleast 95% on the Quality score card. Selected Contributions: ● Was awarded the best Debut call center employee for achieving high standards of the Quality consistently for a quarter
● Introduced a new training tool for online help & support on calls - called the Hothelp in the hotline. Got the award for the most innovative idea.
● Promoted to Sales advisor in the orange shop in fort area, was held responsible for the sales & service.