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Meera Almatrooshi, Customer Happiness Executive

Meera Almatrooshi

Customer Happiness Executive·Ministry of Health and Prevention,

United Arab Emirates

Diploma, Data Science

Work experience

Total years of experience: 7 years, 6 months

Customer Happiness Executive

January 2025 - Present

Ministry of Health and Prevention,

Dubai, United Arab Emirates

January 2025 - Present

Company industry:
Other Healthcare Services

Customer Happiness Executive – Quality & Performance Excellence Section

January 2025 - Present

Reach

Dubai, United Arab Emirates

January 2025 - Present

Company industry:
Administration Support Services

Customer Happiness Executive – Customer Relations & Call Center Section

January 2025 - Present

Reach

Dubai, United Arab Emirates

January 2025 - Present

Company industry:
Administration Support Services

Volunteer

January 2019 - June 2026

Municipality & Planning Department, Ajman—

Ajman, United Arab Emirates

January 2019 - June 2026

Company industry:
Public Administration

Coordination & Follow-up Executive

January 2024 - December 2024

AJG Security Services Company,

Ajman, United Arab Emirates

January 2024 - December 2024

• Coordinated daily operations between teams to ensure smooth workflow.
• Followed up on task execution and ensured timely completion.
• Communicated with staff and management to resolve operational issues.
• Prepared reports and monitored service delivery quality.

Company industry:
Administration Support Services

Administrative Assistant

January 2023 - November 2023

Zayed University,

Dubai, United Arab Emirates

January 2023 - November 2023

• Organized weekly student activities and supported event execution.
• Handled student inquiries and provided guidance and support.
• Reported updates and issues to the direct supervisor.

Company industry:
Primary, Prep, & Secondary School

Internship

January 2023 - January 2023

General Directorate of Civil Defense,

Ajman, United Arab Emirates

January 2023 - January 2023

• Supported electronic services operations and assisted in daily administrative tasks.
• Handled data entry and updated digital records and systems.
• Coordinated with staff to ensure efficient workflow and service delivery.

Company industry:
Public Administration

Education

Tamkeen Training Center

August 2025

August 2025

Diploma, Data Science

United Arab Emirates

Zayed University, College of Technological Innovation

December 2023

December 2023

Bachelor's degree, Information Systems

United Arab Emirates

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
ELECTRONIC DATA INTERCHANGE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL PERFORMANCE
Intermediate
ORGANIZATIONAL PERFORMANCE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY IMPROVEMENT
Intermediate
QUALITY IMPROVEMENT
Intermediate

Social profiles

Training and Certifications

Certifications
Focus Group to Evaluate Arabic Translation of a Mental Health Survey
Certificate
Certificate of Attending Big Data Management Workshop
Certificate in Visual Python Programming
Certified Digital Marketing Associates
in Fundamentals of Digital Marketing
Certificate in Fundamentals of Data Visualization with Microsoft Power BI
Professional Networking
Certificate in Effective Workplace Communication
in Innovation Month (Data Analysis for Inclusivity Using Dubai Pulse Data)
Digital Career Launchpad Program (Data Analysis Track)