Mehad Aljehani

Orchestrated the management of high-priority and escalated complaints through internal and
regulatory channels, including MOC and OAM.
Served as the primary escalation point for intricate cases necessitating in-depth investigation.
Conducted thorough case reviews and root cause analyses to implement preventive measures
against recurring issues.
Authorized the cancellation of unfounded violations or penalties in accordance with established
policies.
Collaborated effectively with operations, service centers, compliance, and management to achieve
comprehensive issue resolution.
Developed and prepared regulatory responses and detailed complaint reports for submission to
official channels.
Ensured all complaint handling procedures adhered strictly to governance, regulatory, and internal
policies.
Maintained meticulous CRM documentation and case tracking to ensure transparency and
accountability.
Mentored customer service teams on effective escalation strategies and the handling of complex
complaints.

Managed an average of 80+ customer interactions daily, consistently upholding high service quality
standards.
Successfully resolved complex customer complaints, escalating only when necessary and
appropriate.
Partnered with internal departments to facilitate seamless issue resolution and guarantee customer
satisfaction.
Trained new team members on the functionalities of AmeYo, AutoLine, and Salesforce CRM
systems.
Maintained precise customer records and comprehensive complaint documentation.
Initiated outbound calls to existing customers to actively promote company services and special
offers.
Provided prospective clients with detailed information concerning vehicle services, pricing structures,
and product features, while coordinating test-drive appointments.