Mehboob Ahmed Syed, Business Development / IT Manager

Mehboob Ahmed Syed

Business Development / IT Manager

Corona Business Solutions

Location
India
Education
Master's degree, Computer Science
Experience
1 years, 7 Months

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Work Experience

Total years of experience :1 years, 7 Months

Business Development / IT Manager at Corona Business Solutions
  • United Arab Emirates
  • April 2014 to March 2015

Promote and support the deployment of Service Management processes to all groups pertaining to Incident Management, Problem Management and Change Management
•Shared & implemented some of the best practices of ITIL framework for continuous service improvement.
•Assist and provide resolutions to technical support engineers with any hardware breakdown issues.

Education

Master's degree, Computer Science
  • at Bangalore University
  • May 1997

Specialties & Skills

Customer Service
Team Management
Computer Hardware Troubleshooting
Desktop Support
Server Hardware
CUSTOMER EXPERIENCE
MANAGEMENT
TECHNICAL ASSISTANCE
TROUBLESHOOTING (PROBLEM SOLVING)
DELL REMOTE ACCESS CONTROLLER (DRAC)
REMOTE TROUBLESHOOTING
COORDINATING
KEY PERFORMANCE INDICATORS (KPIS)
ROOT CAUSE ANALYSIS
TECHNICAL SUPPORT

Social Profiles

Personal Website
Personal Website

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Languages

Tamil
Expert