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Mohamed Mejri, Customer Value Manager / Marketing & Sales Analyst

Mohamed Mejri

Customer Value Manager / Marketing & Sales Analyst·Tunisie Telecom

Tunisia

Master's degree, Marketing And Business

Work experience

Total years of experience: 11 years, 5 months

Customer Value Manager / Marketing & Sales Analyst

October 2017 - Present

Tunisie Telecom

Tunis, Tunisia

October 2017 - Present

• Manage the Customer Value Management division, analyzing customer behavior and executing segmentation strategies.
• Design, launch, and monitor 90+ weekly campaigns across SMS, outbound calls, and digital channels, boosting engagement and retention.
• Led the CVM platform implementation, including vendor selection, scenario development, integration, and production launch.
• Deliver regular and ad-hoc reports for top management, supporting strategic decision-making.
• Collaborate with international telecom operators on joint CVM and marketing projects.

Company industry:
Telecommunications
Job role:
Sales

SALES REPRESENTATIVE

November 2015 - October 2017

TECHNIC MARKETING SERVICES

Ben Arous, Tunisia

November 2015 - October 2017

CUSTOMER PARK MANAGEMENT.
PROSPECTING AND DETECTION OF NEW SALES OPPORTUNITIES. MANAGING CUSTOMERS LOYALTYAND RETENTION.
PROVIDE CUSTOMER.
MONITORING AND COMPETITIVE INTELLIGENCE.

Company industry:
Installation & Technical Services

SALESPERSON

October 2014 - July 2015

Orange TUNISIA

Tunis, Tunisia

October 2014 - July 2015

• Applied Orange’s structured sales methods to grow revenues and strengthen customer relationships.
• Delivered technical support to customers, ensuring high satisfaction and reducing churn.

Company industry:
Telecommunications
Job role:
Sales

Education

École Supérieure De Commerce De Tunis

June 2014

June 2014

Master's degree, Marketing And Business

Tunisia

GPA (point): 17 out of 20

GPA (point): 17 out of 20

Two-Year Program leading to a Master’s Degree in Customer Relationship Management

École Supérieure De Commerce De Tunis

June 2012

June 2012

Bachelor's degree, Computer Science And Economics

Tunisia

GPA (point): 17 out of 20

GPA (point): 17 out of 20

Three-Year Program leading to a Bachelor’s Degree in Computer Science and Management

Skills

Customer Value Management
Expert
Customer Value Management
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Customer Care
Expert
Customer Care
Expert
Communicator
Expert
Communicator
Expert
INDICATORS
Expert
INDICATORS
Expert
INTEGRATION
Expert
INTEGRATION
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SALES
Expert
SALES
Expert
SCALE (MAP)
Expert
SCALE (MAP)
Expert
SMS
Expert
SMS
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
AGILE SOFTWARE DEVELOPMENT
Expert
AUTOMATION
Intermediate
AUTOMATION
Intermediate
MARKETING AUTOMATION
Intermediate
MARKETING AUTOMATION
Intermediate
Sas Guide
Intermediate
Sas Guide
Intermediate
Marketing Analysis
Intermediate
Marketing Analysis
Intermediate
Reporting
Expert
Reporting
Expert
Customer Value Management
Expert
Customer Value Management
Expert
SQL Data Base
Intermediate
SQL Data Base
Intermediate
Marketing Direct
Expert
Marketing Direct
Expert
Ciblage
Expert
Ciblage
Expert
CRM Solutions
Expert
CRM Solutions
Expert
Marketing Campaigns
Expert
Marketing Campaigns
Expert
Dashboarding
Expert
Dashboarding
Expert
Business Analysis
Expert
Business Analysis
Expert
Excell
Expert
Excell
Expert
SQL
Expert
SQL
Expert
Data Base
Expert
Data Base
Expert
SAS Marketing Automation
Expert
SAS Marketing Automation
Expert
Designing and Executing Outbound Marketing Campaigns
Expert
Designing and Executing Outbound Marketing Campaigns
Expert
Qlik Sense
Expert
Qlik Sense
Expert
Agile Project Management & SCRUM Framework
Expert
Agile Project Management & SCRUM Framework
Expert
ITIL Foundation
Beginner
ITIL Foundation
Beginner
DevOps
Beginner
DevOps
Beginner
Python for Data Science
Intermediate
Python for Data Science
Intermediate
Big Data fundamentals
Intermediate
Big Data fundamentals
Intermediate
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Customer Care
Expert
Customer Care
Expert
Communicator
Expert
Communicator
Expert
B2B Sales
Expert
B2B Sales
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

Spanish

Intermediate

French

Expert

Training and Certifications

Certifications
Projet Voltaire
Jun 2013 - Jun 2017
Show credentials
TOEIC
Mar 2013 - Mar 2015
Show credentials

Training
Reconversion et acquisition des compétences pour le métier de Commercial
CORP
Oct 2015
Show credentials
Agile Project Management & Scrum Framework
BeAgile
Nov 2019
Show credentials

Hobbies and interests

Sports : Football , Tennis