Personal Assistant to the General Manager
Dunkin' (Continental Food Est)
Total years of experience :8 years, 4 Months
• Allocated executive tasks and managed complex calendars and administrative functions. As well as managing accurate records using diaries, emails, filing systems, and computer databases.
• Responsible for preparing business letters, reports and correspondence.
• Handled meeting agendas, travel arrangements for personal, business and event planning for executives and top management.
• Accomplished special objectives and projects according to requests from board members.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Demonstrating high-level computer literacy skills, word processing packages, and several computer applications.
• Managed external contacts for the GM and kept track of periodic communication needed for priority contacts.
• Worked directly with Procurement, HR & Admin, and Finance Manager(s)/ department(s) to achieve the project completion.
• Strong interpersonal communication and negotiation skills, including the ability to interact effectively with people of diverse cultures.
• Handled travel, hotel, and airport pick-up arrangements for consultants, staff, executives and top management.
• Responsible for preparing business letters, reports and correspondence, as well as creating purchase requests as per Entities and Suppliers.
• Responsible for preparing Quotations, Inquiries, LPO, and other correspondence via NAVISION Software on a daily basis.
• Provides assistance to the Logistics Officer on a daily flow of office management.
• Answered, responded to and transferred over multiple daily phone calls on a multi-line phone system.
• Organized postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Worked directly with the Account department to achieve project completion.
• Answered incoming calls, processed requests and relayed messages to appropriate personnel.
• Managing monthly payments of the Manager and the company's utility bills.
• Responsible for preparing Quotations, Inquiries, LPO, and other correspondence, as well as keeping track of Payments and Petty Cash for daily needs in the office.
• Prepares WPS (Wages Protection Salary) or Bank Salary transfer for the staff and ensures that the data in the SIF file is entered correctly.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation for staff and top management.
• Responsible for preparing business letters, reports and correspondence.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Responded to emails, business letters, internal memos, and other correspondence to facilitate communication and enhance business processes.
• Organized postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
• Responsible for receiving Total Sales of the Restaurant and liaising with the Finance team to deposit the sales to the company's Bank account (daily).
• Maintains inventory counts of stocks as well as supervising and recording, and monitoring stock withdrawals.
• Responsible for human resource activities such as staff recruitment, ensuring that the applicant meets the requirement of the MD, before arranging interviews.
• Prepares WPS (Wages Protection Salary) or Bank Salary transfer for the staff and ensures that the data in the SIF file entered correctly.
• Responsible for LPO and Enquiries.
• Liaising with suppliers to ensure timely deliveries of required stocks.
• Preparation of payments to suppliers, in which ensuring that the fund in banks will meet the payment on the due date.
• Responsible for issuing petty cash to staff, and ensuring that they have utilized the budget with purpose reflecting its original invoices.
• Checked and prepared a summary of the invoice for the preparation of cheque payment
• Responsible for proper encoding/ filing records and documents.
• Directly reporting to the MD. Mainly responsible for reporting about the vessel’s daily operation and updates.
• Answered, responded to and transferred over multiple daily phone calls on a multi-line phone system.
• Provides assistance to the Marine Technical Manager, follow-up daily operations and monitor R.O.B. (Remaining On Board) and other ship consumables (Fuel Oil, Freshwater, Lube Oil, Gear Oil & Hydraulic Oil).
• Coordinating and preparing timesheets, leave notices and sick reports of staff or vessel crew.
• Responsible for travel arrangement, hotel bookings, airport pick-up for staff, vessel crew, guests or clients.
• Maintaining and controlling a highly effective organizational filling system resulting in easy access.
• In-charge of sending documents through couriers.
• Responsible for preparing quotations, LPOs, PVs & RVs and the deposit of Cheques to the company's Bank account as well as follow-up payments from clients.
• Responsible for typing business letters, memos and other correspondence.
• Handles petty cash fund and prepare liquidation report for replenishment.
• Prepares WPS (Wages Protection Salary) or Bank Salary transfer for the staff and ensures that the data in the SIF file is entered correctly.
• Increased office efficiency by modernizing document organization systems and effectively implementing filing solutions.
• Answered, responded to and transferred over multiple daily phone calls on a multi-line phone system.
• Responsible for LPO and Inquiries.
• Preparation of payments to suppliers, in which ensuring that the fund in banks will meet the payment on the due date.
• Responsible for issuing petty cash to staff, and ensuring that they have utilized the budget with purpose reflecting its original invoices.
• Checked and prepared a summary of the invoice for the preparation of cheque payment
• Responsible for proper encoding/ filing records and documents.
• Maintained fully functional office equipment and well-organized supplies to enhance team productivity.
• Responded to emails, business letters, internal memos, and other correspondence to facilitate communication and enhance business processes.
• Answered, responded to and transferred over multiple daily phone calls on a multi-line phone system.
• Provides assistance to the Marine Technical Manager, follow-up daily operations and monitor R.O.B. (Remaining On Board) and other ship consumables (Fuel Oil, Freshwater, Lube Oil, Gear Oil & Hydraulic Oil).
• Coordinating and preparing timesheets, leave notices and sick reports of staff or vessel crew.
• Responsible for travel arrangement, hotel bookings, airport pick-up for staff, vessel crew, guests or clients.
• Maintaining and controlling a highly effective organizational filling system resulting in easy access.
• In-charge of sending documents through couriers.
• Responsible for preparing quotations, LPOs, PVs & RVs and the deposit of Cheques to the company's Bank account as well as follow-up payments from clients.
• Responsible for typing business letters, memos and other correspondence.
• Handles petty cash fund and prepare liquidation report for replenishment.
• Increased office efficiency by modernizing document organization systems and effectively implementing filing solutions.
IATA Certificate (International Air Transport Association)
-DIPLOMA TRAVEL AGENCY MANAGEMENT -VIASINC (GALILEO) -VIRGIN ATLANTIC 1 (AIRWAYS FARES AND TICKETING) (GTMC) -VIRGIN ATLANTIC 2 (AIRWAYS FARES AND TICKETING) (GTMC)
Certificate in INTERNATIONAL COMPUTER DRIVING LICENSE (I.C.D.L.)