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Melissa Duque, Recruitment Consultant

Melissa Duque

Recruitment Consultant·MDCD International Services

Kuwait

Higher diploma, LLB

Work experience

Total years of experience: 13 years, 2 months

Recruitment Consultant

January 2025 - Present

MDCD International Services

Al Farawaniyah, Kuwait

January 2025 - Present

Company industry:
Recruitment & Employee Placement Agency
Job role:
Human Resources and Recruitment

Clinic Manager

February 2024 - January 2025

Dr. Nael Al Hazeem Group of Companies,

Kuwait

February 2024 - January 2025

Handles management and administration issues, and concerns as
as well as resolving issues of patients such as refunds, complaints and other patient
assistance needs.

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

HR Officer

October 2015 - June 2019

Global Med Group,

Kuwait

October 2015 - June 2019

Employee Relations, Training & Development, Recruitment
(Local and Abroad) and Administration, Employee Management, others as required.

Company industry:
Medical Hospital
Job role:
Human Resources and Recruitment

Health Club Receptionist

March 2011 - May 2013

The Palms Hotel and Spa,

Kuwait

March 2011 - May 2013

Handles customer concerns and complaints. Managing and
processing administrative works such as payroll, trainers' commission, & vouchers,
employee leave of absence, attendance monitoring. Maintaining sales revenue through
upsell of memberships to guests.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Employee Relations & Recruitment Officer

March 2005 - May 2006

World Citi Medical Center,

Philippines

March 2005 - May 2006

Responsibility: Employee Relations, Training & Development, Recruitment and
Administration, Employee Management, others as required.

Company industry:
Other Healthcare Services
Job role:
Human Resources and Recruitment

Global Reservations Officer

March 2004 - November 2005

Intercontinental Hotels Group, Inc

Manila, Philippines

March 2004 - November 2005

Responsibility: Handled and managed international accounts, hotel reservations,
complaints and customer service assistance to clients. Managed and supervised training to
newly accounted agents

Company industry:
Business Process Outsourcing (BPO)
Job role:
Sales

Product Advisor

April 2003 - May 2004

E-PLDT,

Philippines

April 2003 - May 2004

Responsibility: Customer care, technical support and inter-account management.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Administration Assistant

April 2002 - November 2002

ADHD Society of the Philippines,

Philippines

April 2002 - November 2002

Responsibility: Managed interrelations between parents of ADHD children within the
metro. Conducted trainings and seminars in special schools as well as awareness within regular
schools. Management of administrative clerical records

Company industry:
Non-profit Organization
Job role:
Administration

HR Generalist

April 1998 - March 1999

Sual Power Plant

Philippines

April 1998 - March 1999

Areas Assists in recruitment - administration and evaluation of
psychological testings. Managed and maintained administrative records.

Company industry:
Electric Power Production & Transmission
Job role:
Human Resources and Recruitment

Skills

Labor Standards
Expert
Labor Standards
Expert
Health
Expert
Health
Expert
Administration
Expert
Administration
Expert
MSO
Expert
MSO
Expert
Psychology
Expert
Psychology
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LABOR LAW
Intermediate
LABOR LAW
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PATIENT ASSISTANCE
Intermediate
PATIENT ASSISTANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
HR Management
Intermediate
HR Management
Intermediate
Human Resources
Intermediate
Human Resources
Intermediate
Administration
Intermediate
Administration
Intermediate
Payroll
Intermediate
Payroll
Intermediate
Training
Intermediate
Training
Intermediate
Recruitment
Expert
Recruitment
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Health
Expert
Health
Expert
MSO
Expert
MSO
Expert
Psychology
Expert
Psychology
Expert
Labor Standards
Expert
Labor Standards
Expert

Languages

English
Expert

Training and Certifications

Certifications
Caregiver Training Program - TESDA Certified

Hobbies

  • travelling