Melissa Mwaura, Project planner

Melissa Mwaura

Project planner

HANDS OF CHARITY (CBO)

Location
Kenya
Education
Bachelor's degree, Public Relations
Experience
12 years, 5 Months

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Work Experience

Total years of experience :12 years, 5 Months

Project planner at HANDS OF CHARITY (CBO)
  • My current job since November 2014
  • My current job since November 2014

Organize schedule before visiting a children’s home
* Budgeting the expenditure and getting in touch with suppliers on phone and on the ground to verify the commodities before purchase.

Office administrator at Mercy medical centre
  • United Arab Emirates
  • My current job since March 2015
Receptionist at G PRIME MEDICAL CENTRE
  • May 2013 to October 2013

Maintaining cleanliness at the reception area
* Receiving patients
* Answering any queries patients have on the health care services offered and the costs
* Booking appointments
* Filling in patient cards according to current visit to the doctor


Calling patients to confirm or re schedule doctor or dental appointments to a date that is convenient to both the doctor as well as the patient

Administrative assistant at Ecosmart industries construction and effluen
  • June 2012 to April 2012

Receiving guests and offering them assistance.
* Marketing the company.
* Taking and Passing Message(s)
* Efficient operation of the telephone.
* Maintaining an attractive reception area.
* Recording appointments.
* Filing and maintaining filing systems.
* Controlling office supplies.
* Maintaining the office correspondences and all documents in a proper order at all times.
* Receipt and dispatch of mails

* Keeping clients up to date on the latest events, services and products provided.
* Typing documents, receiving and sending fax messages
* Engaging clients by discussing the various company portfolios by building clients interest by suggesting and offering opinion.
* Working towards the company(s) objective.
* Maintaining and improving the company(s) image to its publics by adhering to company(s) work ethics, relations to various publics, providing a welcoming reception area, being polite and professional to anyone who walks in to its doors, not discriminating on how I relate to people.

Customer service at OF ORGASNIZATION: NGOIMA ENTERPRISE JOIB
  • February 2009 to July 2011

Greet customers and ascertain what each customer wants or needs.
* Open and close cash registers, performing tasks such as counting money and making deposits.
* Compute sales prices, total purchases and receive and process cash or credit payment.
* Maintain records related to sales.
* Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
* Answer questions regarding the store and its merchandise.
* Describe merchandise and explain use, operation, and care of merchandise to customers.
* Ticket, arrange and display merchandise to promote sales.
* Place special orders or call other stores to find desired items.
* Inventory and stock requisition.

OTHER ACTIVITIES

Education

Bachelor's degree, Public Relations
  • at he Universi ty of NairobiUniversity of Nairobi
  • August 2013
Bachelor's degree, Public Relations
  • at he Universi ty of NairobiUniversity of Nairobi
  • August 2013

at

High school or equivalent, Public Relations
  • at University of Nairobi
  • July 2011

.

High school or equivalent,
  • at Kenya Certificate of SecondaryKoinange High School
  • January 2008

Certificate in Microsoft Packages Institution IAT

Specialties & Skills

Customer Service Oriented
Creative Vision
Microsoft PowerPoint
Communications
BALANCE
BILLING
CASHIER
CUSTOMER RELATIONS
DOCUMENTATION
INSURANCE
MICROSOFT MONEY
TELEPHONE SKILLS

Languages

English
Expert
Swahili
Expert

Memberships

Mercy Medical
  • office admin/cashier
  • March 2015

Training and Certifications

PR (Training)
Training Institute:
UON
Date Attended:
March 2014
Duration:
4200 hours