Menchu Guardiana, Registrar

Menchu Guardiana

Registrar

European International College

Location
United Arab Emirates - Abu Dhabi
Education
Diploma, Hotel and Restaurant Management
Experience
11 years, 1 Months

Share My Profile

Block User


Work Experience

Total years of experience :11 years, 1 Months

Registrar at European International College
  • United Arab Emirates - Abu Dhabi
  • March 2015 to February 2017

• Overall in charge of supervising the Admission and Registration Department
• Monitor and update data records of students in hard copy files as well as soft copy records
• Administer the Learning Management System: student records, demographics, documentation, grades, graduation requirements, and transcript.
• Chair the Registration and Graduation Committee. Member of the Institutional Effectiveness Committee.
• Point of contact for official release of student id’s and demographic information, and the processing of transcripts and diplomas.
• Supports requirements for quality control, accreditation and compliance with MoHERS’s and ADEC policies including writing reports on student statistics, staff and program evaluation results.
• In charge of data reporting to Center for Higher Education Data and Statistics (CHEDS) and Abu Dhabi Education Council (ADEC).
• Over all in charge of student registrations and attendance. Ensure that students follow their study plans and that they meet the graduation requirements.
• Assists the Institutional Effectiveness department in updating manuals and handbooks for printing and release to students, faculty and staff.
• Handles students’ complaints and concerns regarding admission and registration.
• Updates and produce Registration related forms.
• Over all in charge of preparing class schedule, exam schedule and academic calendar.
• Supervising and monitoring activities before and during the Midterm and Final Exams.
• Supports the administration in any matter related to admission and registration if needed.

Admission and Registration Assistant / Personal Assistant to the Vice President at European International College
  • United Arab Emirates - Abu Dhabi
  • January 2009 to February 2015

• Handles day-to-day administrative tasks and communication of the Admission and Registration Department across all the college departments.
• Over all in charge to student records and database. This includes filing and sorting of students’ documents such as admission archives, academic records and other miscellaneous documents.
• Overall in charge of updating, monitoring and reporting student transcripts, attendance and student database.
• Assisted the Registrar in data reporting to CHEDS, MOHESR and CAA.
• In charge of academic logistics such as student uniforms, IDs, printing of certificates and graduation ceremonies.
• Serves as point of contact to the students' queries and complaints. Ensure that the students received best service and assistance that they deserved.
• Assisted the Dean in academic related matters such as preparation of exam and class schedules, reporting and updating of college documents and monitoring of course files.
• Writes minutes of meetings, proposals, briefing papers, reports and presentations.
• Assisted faculty and staffs whenever necessary.
• Plans and organizes events for international affiliates visiting the UAE.
• Assisted the HR office in hiring and placement.
• Serves as point of contact and representative of the Office of the Vice President

Receptionist / Admin Assistant at European International College
  • United Arab Emirates - Abu Dhabi
  • September 2007 to December 2008

• Handles the day-to-day operation of the Reception area.
• Receives phone calls and forward to the concern person or department.
• Answer queries and attend to the guests' needs.
• Assists the faculty and staff in any assistance they need.
• Ensure that the Reception is neatly arranged and well presented to the guests and students.
• Attends to the students’ requests and queries.
• Receives incoming documents such as fax and couriers and distribute to the designated departments.

Senior Administrative Assistant at Whiz Kids Skills Development
  • United Arab Emirates - Abu Dhabi
  • October 2006 to August 2007

• Serve as Personal Assistant to the Managing Director
• Responsible in the company's marketing and promotions, using software for video and photo for editing and developing material
• Arranging both in-house and external events
• Assisted teachers with the preparation and printing of curriculum
• Answer all incoming calls and handle inquiries
• Prepare and manage correspondence, reports and documents
• Communicate verbally and in writing to all suppliers and vendors
• Devising and maintaining office filing systems
• Assisting the teachers and students if necessary
• Handling petty cash and all cash transactions within the office

Sales Assistant and Cashier at Strawberry Fashion Boutique
  • United Arab Emirates - Abu Dhabi
  • February 2006 to October 2006

• Ensure that the store meets the target sales on a daily basis
• Follow Excellency in Customer Service guidelines
• Maintain customer awareness of all promotions and advertisements
• Identify and resolve client concerns
• Provide customers with current relevant information about products
• Participate in inventory control and organization of stock for efficiency

Education

Diploma, Hotel and Restaurant Management
  • at Southern Luzon College
  • January 2001

Diploma of Associate's Degree in Hotel and Restaurant Management 2001 Department of Business Administration Southern Luzon College Dasmarinas, Cavite; Philippines

Specialties & Skills

Organizing Meetings
Organizational Communication
Event Co ordination
Team Player
Microsoft Office
ADMINISTRATIVE ASSISTANT
CASHIER
CORRESPONDENCE
CUSTOMER SERVICE
INCOMING CALLS
MARKETING
PRINTING

Languages

English
Expert
Arabic
Beginner

Memberships

Filipino Association for Computer Excellence
  • Member / Volunteer Instructor
  • November 2007

Training and Certifications

Graphics Design Training Course (Training)
Training Institute:
Filipino Association for Computer Excellence
Date Attended:
March 2008
ICDL Training Course (Training)
Training Institute:
Filipino Association for Computer Excellence
Date Attended:
August 2007
Excellence in Customer Service (On The Job Training) (Training)
Training Institute:
Philippine Village Hotel
Date Attended:
September 2000
Management Skills for Executive Secretary (Training)
Training Institute:
Nadia Training Institute
Date Attended:
February 2010