Merajul Haque

• Managed and maintain accurate facility data in CAFM software.
• Coordinate work orders and maintenance schedules using CAFM-EAM
• Generated reports and dashboards for facility performance and
maintenance.
• Provide administrative and IT support to management, addressing client
concerns via calls and emails.
• Updating all the information related to the projects, Documents and queries
on CAFM
• Managed front desk operations and provided exceptional customer
services.
• Managed office supplies and inventory.
• Preparing Daily, weekly, monthly reports related to the projects and
complaints
• Developed and Maintain a file system
• Ensured Compliance with company policies and procedures.

• Developed and maintained Maximo reports and dashboards.
• Ensured data accuracy and integrity in Maximo.
• Analyzed and reported on asset performance and maintenance metrics
• Coordinated work orders and maintenance schedules
• Implemented Maximo workflows and business processes
• Trained and supported end-users on Maximo functionality

• Provided technical support and troubleshooting for desktop hardware and software
issues
• Installed, configured, and maintained desktop computer, Laptops, and peripherals.
• Resolved technical issues via VNC servers, phone, emails, and in-person support.
• Conducted routine maintenance and upgrades on desktop system.
• Assisted with software installations, updates, and patches.
• Troubleshot network connectivity and printer issues
• Documented technical issues and resolutions in ticketing system
• Collaborated with other IT teams to resolve complex technical issues
• Developed and maintained technical documentation and guide