Mercie Angela Palancha

Successfully managing a full range of logistical components for over 70 ENOC events per annum.
Providing end-to-end project management of exhibit and creative design, vendor/venue selection, attendee marketing, lead management, budgeting
while ensuring the brand image and standards are maintained.
Working closely with the Creative and Corporate Communications teams to align all communication material.
Developing and maintaining a system of policies and procedures that ensure the full calendar of events are conceptualised and implemented seamlessly.
Building solid relationships through effective interpersonal, communication, and leadership skills.

Orchestrating and designing below the line Marketing strategies for individual clients.
Creating event and brand activation concepts, planning and implementation of approved experiential marketing scenarios.
Acting as a liaison between Media Interactive Agency and the organisation in question as the lead point of contact and developing a trusted advisor relationship with the portfolio of clients assigned.
Additionally demonstrating expertise in budget administration, promotional development, product training, market research, and cross-functional team
collaboration while leading all facets of event/project production.
Clients: Cheil/Samsung, ALDAR, Bahlsen, Michelin, Infiniti, Nissan, ITP Publishing, AWRostamani/AAC and more.

Generating and maintaining satisfactory relationships with clients and optimising the revenue stream.
Developing progressive strategies for sales, marketing & administrative channels to ensure brand recognition and development.
Providing insight for trendsetting movements in the market, implementing campaigns that enhance corporate presence and monitoring sales reports
to streamline and determine corrective modifications.

Worked within a business development team to design customised packages for high profile corporate clients.
Acting as a primary channel of communication between internal departments and clients for all Corporate Groups, Meetings, and Events to
execute projects from start to finish.
Monitoring and submitting monthly reports to improve quality of products and services offered and bridging the gap between in-house resources and clients’ requirements.

Acting as a focal point of communication in terms of services, products, processes, operations, and MIS.
Managing officer schedules and monitoring team performance to enhance productivity and suggesting preventive/corrective measures.
Authorizing daily financial/non-financial transactions through Phone Banking while handling all escalated, unstructured and complex customer complaints effectively.