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Merna Adel, Retention officer

Merna Adel

Retention officer

AXA life insurance

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
6 years, 2 Months

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Work Experience

Total years of experience :6 years, 2 Months

Retention officer at AXA life insurance
  • Egypt - Cairo
  • My current job since June 2019

I can retain the customers who want to cancel
By offering alternatives and solve any problems
Can handle complaints
Can arrange collection compaigns to collect the delayed premiums to save the portfolio .

Customer Care Officer at AXA life insurance
  • Egypt - Cairo
  • April 2018 to May 2019
Technical Support Agent at Vodafone
  • Egypt - Cairo
  • June 2018 to December 2018

Education

Bachelor's degree, Accounting
  • at Faculty of commerce English section Tanta university
  • July 2017

Specialties & Skills

Customer Facing
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Customer Centricity
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Customer Relations
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Customer Retention
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Customer Care
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Languages

Arabic
Native Speaker
English
Expert