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Merna Zahid, Customer Service Representative (Online & Phone Support

Merna Zahid

Customer Service Representative (Online & Phone Support·kana lounge

Saudi Arabia

High school or equivalent, high school

Work experience

Total years of experience: 1 years, 1 months

Customer Service Representative (Online & Phone Support

October 2024 - October 2025

kana lounge

Medina, Saudi Arabia

October 2024 - October 2025

Assisted customers via phone and online platforms with inquiries and orders.
Resolved complaints and provided solutions in a timely and professional manner.
Supported sales by ensuring client satisfaction and building long-term trust.
Gained strong multitasking and communication skills in remote support.

Company industry:
Catering, Food Service, & Restaurant

Customer Service & Cashier

October 2024 - October 2025

Valo

Medina, Saudi Arabia

October 2024 - October 2025

Assisted customers with transactions and inquiries in a fast-paced environment.
Maintained accurate cash handling and daily balancing.
Delivered professional and friendly service, improving customer satisfaction

Company industry:
Accounting
Job role:
Customer Service and Call Center

receptionist

October 2024 - October 2024

kana

Medina, Saudi Arabia

October 2024 - October 2024

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

school

March 2024

March 2024

High school or equivalent, high school

Saudi Arabia

GPA (percentage): 95%

GPA (percentage): 95%

47th

March 2024

March 2024

High school or equivalent, high school

Saudi Arabia

Skills

Sales

Expert

Teamwork

Intermediate

Marketing

Intermediate

Microsoft Excel

Intermediate

Microsoft Office

Intermediate

computer skills

Intermediate

communication

Expert

customer service

Expert

COMMUNICATIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CASH HANDLING

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MOTIVATIONAL SKILLS

Intermediate

OPERATIONS

Intermediate

RETAIL OPERATIONS

Intermediate

SALES

Intermediate

Languages

Arabic

Native Speaker

English

Expert