Mohamed Essam Eldin

• Liaising between suppliers, manufacturers, relevant internal departments and customers.
• Developing market knowledge and contacts for new products and services.
• Managing new projects and ensuring all work is being executed efficiently and effectively.
• Identifying potential suppliers and build relationships with them to establish credit terms.
• Producing reports and statistics using Oracle ERP System.
• Evaluating bids and making recommendations based on commercial and technical factors;
• Negotiating and agreeing contracts and monitoring their progress;
• Processing payments and invoices;
• Liaising with users and other relevant parties;
• Checking costs, quality and levels of service
• Review purchase orders to determine items being manufactured, scheduled shipping date, destination, priority of order and receipt.
• Assist with other procurement functions as required by supervision.

* Responsible for the Purchasing results of the assigned components portfolio.

* Support Purchasing Manager in his tasks and objectives.

* Support Commodity Manager in his tasks and actively contribute to the definition and implementation of the Commodity strategy.

* Ensure execution and support in building up of purchasing strategy and sourcing activity.

* Prepare purchasing plans and cost out plans.

* Suppliers scouting and sourcing opportunities.

* Place RFQs (Request for quotation) using Oracle.

* Negotiate prices and conditions with suppliers.

* Contribute to the preparation of Sourcing Boards

* Ensure an up to date administration of documentation, databases and required reporting.

* Day-to-day liaising and support of Supply Chain, Quality, R&D, Operations and other functions in relation to their respective tasks.

* Manage or contribute to assigned projects and worked as assistant project manager for the new gas cooker ( Alexandria Project ).

support the procurement operations for all foreign and local Purchases activities, by converting requisitions into Purchase Orders using SAP ERP system, and managing documents flow between Sourcing Organization and local purchasing representatives.
Responsible for contacting the supplier and send requests for quotation “ RFQs” regarding Spare parts orders and selecting the best offer taking into consideration the best price, quality and lead time.
I’m also responsible for updating the desired vendors on system to ensure that the company spend its resources the right way and to enable spending tracking.
Responsible for Following up on the open POs to ensure receiving it on time and to pay the suppliers’ invoices on time “Purchase to payment procedures”.

Responsible for collecting the due bills from postpaid customers and conducting deals with them to achieve the target of collected amount before the dead lines

Handle customers inquiries concerning services, billing, inquisitions.etc providing accurate and full information according to the contact center guidelines. Resolve customers complaints and problems, within boundaries of authority and distribute issues for further escalation to appropriate persons/teams i.e. team leaders, supervisor or the back office. Acquire customers orders and create opportunities for up-selling and cross selling (where applicable). Handle effectively the needs of the customers and enhance standards of quality for the service offered. Build a customer relationship/partnership, which add value to the customer, leading to a long term profitable relationship. Show a broad knowledge and awareness of products and services and their competitive advantages. Follow the appropriate guidelines and procedures for any given situations. Meet the due dates in the tasks assigned to him by superiors. Escalate customer new inquiries to the concerned person i.e. team leaders, supervisor, assist team or the back office. Manage a busy load of major and minor duties on time and with minimal mistakes. Help and be of assistant to customers to decide what types of products or services that would best suit their needs.