development Manager
Al Ghassan Motors (Dealer of Bentley, Lamborghini, McLaren, Bugatti
Total years of experience :22 years, 8 Months
2012 - 2014.
•Head of Western Regional PDI Service and Body/ Paint Shop Center
Difference Coordinator towards Dealer Development Standards & Customer Satisfaction (Facility, Process, staff, Customer Services & Delivery).
•GM Difference is a
AWARDS/RECOGNITIONS/ACHEIVEMENTS
•Developed an intelligent more efficient work flow which increased productivity by an average of 20% in 2001
•Conducted management & sales/Aftersales staff orientation to introduce the warranty policy & procedures - 2002
•Participated in a weekly management and warranty meetings to proactively address issues. 2001-2007
•Passed annual audits with minimal charge backs, increased claim collection percentages, and on-time warranty submissions. 2001-2006
•Cross-trained service center staff on the warranty documentations, job card writes up & claims submission process and divided the workflow accordingly
Plan & execute Logistic & PDI New Facility Service Center Project to process 200 vehicles daily in 2013.
•Prepare & Implement the SOP (Standard Operation Procedure) (Ordering, Clearance, Storage, accessorizing, PDI and delivery to customer) to run the smooth daily operation as well as productivity & efficiency
•Coordinate & oversee the construction and development of new 3S Aftersales facilities, 2014
•DMS and MBR Development resulted decrees in average Service lead time from 16 to 5 days, 2015
•Implementation & Monitoring of SCP (Service Core Process) & Aftersales KPI’s resulted increase Aftersales by 27% & CEM scores was 90% -2016 -2017
Education
