Head of People & Culture
Mongez App
Total years of experience :11 years, 9 Months
• Enact HR strategies that support business objectives, forecasting staffing needs, mitigating risk, structuring benefit packages, managing budgets, designing accountability mechanisms, and overseeing overall employment needs.
• Monitor the administration, compliance, and establishment of policies, guidelines, standards, and procedures.
• Identify opportunities for improvement and resolve any discrepancies.
• An owning in the company strategy with the whole management team and funneling it as KPIs to the whole management team.
• Implement and promote ongoing feedback mechanisms for employees to influence the continuous improvement of the employee experience.
• Work with the line to create a culture where employees are highly engaged.
• Develop and implement relevant people metrics to support actions and measure effectiveness.
• Partnered with all functions to deliver the Company’s/Investors’ effectiveness
agenda translating the business strategy and pulling the levers of capability,
process, structure, culture, behaviors, leadership, and talent to deliver the
outcomes for the business
• Built and executed HR initiatives in the areas of staffing, people capability,
positive workplace initiatives, safety, and employee relations
• Established credibility and influence as a leader among the management
team
• Responsible for the Paynas product experience as subject matter expert
(designing the business product requirements)
• Partnered with leaders to build high performing leadership teams and to
create an environment that is clear on performance management (while still
having fun)
• Developed the integrated talent and capability plan using the internal and
external analysis to ensure we have the right talent to deliver the ambitions of
the organization today and tomorrow
• Maintained our HR monthly dashboard for the investors and sent all reports
related to people inside the organization
• Managed end-to-end recruitment cycle and acted as a point of contact to the
candidates and the hiring managers
• Planned and executed employer branding activities to ensure our company
was seen as an employer of choice
• Met the investors’ requirements by changing the employee experience inside
the company
• Optimized the cost by managing people, admin, and IT budgets
• Onboarded super talents among the competition
● Develop and monitor HRBP service performance in partnership with the business unit and HR functions to ensure that services are
aligned with business unit goals, expectations are managed and cross collaboration is achieved within HR.
● Regularly review statistical reports concerning workforce data to determine KPI attainment and recommend appropriate actions in
case of anomalies and deviations.
● Participate and contribute in projects, reviews and initiatives to deliver change and improvements.
• Responsible for supporting human resources strategy by providing expertise
and oversight in designing, evaluating, analyzing, implementing, and
administering HR programs.
• Worked with key stakeholders to build a relationship of trust, ensuring
alignment between HR strategy and overall business objectives
• Developed and monitored HRBP service performance in partnership with the
business unit and HR functions
• Regularly reviewed statistical reports concerning workforce data to determine
KPI attainment and recommend appropriate actions in case of anomalies and
deviations
• Participate and contributed to projects, reviews, and initiatives to deliver
change and improvements
• Collaborated with colleagues in HR departments to deliver tailored solutions
for the customer
• Served as liaison between our people team at Egypt Base Camp and the
business
• Was the primary point of contact (PPOC) for the people team regarding
program implementation and execution
• Improved our colleague's experience and facilitated a work environment
• Partnered with employees and managers as a trusted resource and provided
recommendations to support the culture and organizational missions
• Assesses and anticipated HR-related needs
• Communicated needs proactively with our HR department and business
management team, as well as sought to develop integrated solutions
• Managed day-to-day operational aspects of HR issues
• Consulted with managers on performance management (including
performance issues, disciplinary processes, and terminations, etc.), staffing
plans, key selection decisions and strategies, compensation plans, and other
issues
• Counseled employees on various issues while maintaining an employer
advocacy role
• Responsible for the analytics side by using charts and figures to analyze the
stage of any project/daily work in HR
• Was responsible for the investigation of all escalations within Careem Egypt
• Evaluated trends and metrics in partnership with the HR group to develop
solutions, programs and policies, and anything related to the HR role
• Reviewed and analyzed data to identify trends and recommend solutions to
improve employee performance, retention, and employee engagement
• Participated in recruitment, promotions, and internal transfers to make sure
that all recruitments are within the annual manpower plan
• Determined training needs for business units and individual executive
coaching needs
• Took part in the evaluation and monitoring of training programs and followedup to ensure training objectives are met
• Responsible for raising the NPS monthly by developing some events, focus
groups, benefits’ reviewing, etc.
• Conducted weekly meetings with respective business units and also with line
management, providing HR guidance when appropriate
• Analyzed trends and metrics in partnership with the HR group to develop
solutions, programs and policies, and anything related to our HR role
• Managed and resolved complex employee relations issues, conducted
effective, thorough, and objective investigations
• Provided day-to-day performance management guidance to line
management such as career development, coaching, etc.
• Worked closely with management and employees to improve work
relationships, build morale, increase productivity and retention
• Provided HR policy guidance and interpretation
• Responsible for recruitment, promotions, and internal transfers by conducting
CBI interviews to make sure that all recruitments are within the annual
manpower plan (maintained said manpower plan and organization charts)
• Provided guidance and input on business unit restructures, workforce
planning, and succession planning
• Identified training needs for business units and individual executive coaching
needs
• Participated in the evaluation and monitoring of the success of training
programs and follow up to ensure training objectives are met
• Built HR roles, policies awareness, and department startup
• Delivered reports and assignments accurately to meet deadlines
• Managed the LOU (Letter of understanding) or any change of status
• Referred to the medical department, IT, and the concerning departments
about any
new hire, layoff, and any status changes
• Worked on HRMS
• Implemented the HR Company’s policies
• Issued the memos, penalty warning letters, and legal affairs investigations in
accordance with policies
• Performed L2- hiring interviews and exit interviews
• Updated all legal records, subject to inspection and followed-up upgrades
(log with special needs, health certificates record, record recruitment, and birth,
log sanctions, vacations record of all kinds, etc.)
• Learned and studied all the policies regarding Pepsico like sales policy,
commission policy, refrigerator policy, customer policy, etc.
• Sent all reports regarding theft cases to the HRBP and the legal team with
some
recommendations by my side
• Conducted investigations and applied penalties
• Oversaw and ran awareness sessions to L3+ (learning, skills, policies)
• Upgraded and recorded the HRMS (human resources management system)
in vacations, penalties, sick leave
• Implemented all recognition and rewards initiatives
• Organized initiatives for community activities (fun days, family day, sports
day, and etc.)
• Planned logistics for all visits from outside Egypt like the economic
conference, board of director meeting, etc.
Faculty of Business Administration
