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Michael Aziz, Technical support head

Michael Aziz

Technical support head·CIT Global

Egypt

Bachelor's degree, Information Systems

Work experience

Total years of experience: 16 years, 5 months

Technical support head

May 2019 - Present

CIT Global

Cairo, Egypt

May 2019 - Present

Company industry:
Software Development
Job role:
Information Technology

Support Lead

July 2017 - May 2019

CIT Global

Cairo, Egypt

July 2017 - May 2019

Provided leadership support to Mobile Banking platform over 12 countries.
Built and maintained successful relationships with clients, Partners and vendors.
Lead, motivate, assist and support team members in technical issues, challenges and problems.
Lead software deployments and System maintenance.
Ensure a timely response to incidents and requests for the support.
Ensured 24/7 uptime of all e-channels application.
Think big picture to solve problems.
Support Team Lead
Fawry Integrated Systems - Cairo, Smart Village
Manage day to day operations focusing on the operational metrics.
Responsible for Fawry Application Availability Assurance.
Prepare weekly management report to operation director of the team utilization and performance measures.
Provide On-call support for the applications regarding scheduled and unscheduled outages.
Perform technical studies to provide systems performance enhancement and solve technical problems.

Company industry:
IT Services
Job role:
Information Technology

customer support leader

March 2016 - July 2017

FAWRY

Cairo, Egypt

March 2016 - July 2017

Company industry:
IT Services
Job role:
Information Technology

Senior support Engineer

January 2013 - March 2016

FAWRY

Cairo, Egypt

January 2013 - March 2016

Company industry:
IT Services
Job role:
Information Technology

ERP Application Consultant

January 2010 - January 2013

Spicekingdom

Cairo, Egypt

January 2010 - January 2013

Company industry:
FMCG
Job role:
Information Technology

Education

Zagazig University

January 2006

January 2006

Bachelor's degree, Information Systems

Egypt

GPA (percentage): 75%

GPA (percentage): 75%

B.sc of computers & Information

Skills

ERP
Expert
ERP
Expert
Electronic Payments
Expert
Electronic Payments
Expert
Web Integration
Expert
Web Integration
Expert
Customer Support
Expert
Customer Support
Expert
Technical Support
Expert
Technical Support
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
AIX
Beginner
AIX
Beginner
BACKUP
Beginner
BACKUP
Beginner
BANKING
Expert
BANKING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
BUSINESS INTELLIGENCE
Beginner
BUSINESS INTELLIGENCE
Beginner
BUSINESS OBJECTS
Beginner
BUSINESS OBJECTS
Beginner
BUSINESS PROCESS
Beginner
BUSINESS PROCESS
Beginner
COACHING
Beginner
COACHING
Beginner
CRYSTAL REPORTS
Beginner
CRYSTAL REPORTS
Beginner
ERP
Expert
ERP
Expert
Electronic Payments
Expert
Electronic Payments
Expert
Web Integration
Expert
Web Integration
Expert
Customer Support
Expert
Customer Support
Expert
Technical Support
Expert
Technical Support
Expert