Sales Representative / Client Relations
Rizal Metalcraft Inc. (Jewels Street Navotas City)
Total years of experience :7 years, 7 Months
• Advisor for vehicle parts needed from budget to quality.
• Answer questions about products or the company
• Understanding customer needs and future needs
• Tailor fitting the customers needs based on budget
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Ensuring customer queries are answered to their satisfaction
• Promoting certain financial products and services
• Handling customer complaints
• Analyzed the case progress and to come up with a decision
• Providing security for online payments
• Processing payments and withdrawals of customer
• Handled refunds and chargeback cases
• Getting positive feedback from customers
• Meeting monthly and quarterly sales goals
• Creating and updating activity reports
• Followed up with customers after sale (Health check)
• Educate customers about contract clauses
• Customer service to all existing customers
• Converted 75% of calls into upgraded services
• Datamex Institute of Computer Technology (Caloocan Branch) • Bachelor of Science in Computer Science • School Year: 2007-2008 Under Graduate
School Year: