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Micheal Melad Shafik, Senior Commercial Manager - MENA

Micheal Melad Shafik

Senior Commercial Manager - MENA·DGTERA Integrated Solutions & POS

Saudi Arabia

Diploma, Sales Management & Forecasting

Work experience

Total years of experience: 15 years, 5 months

Senior Commercial Manager - MENA

November 2023 - Present

DGTERA Integrated Solutions & POS

Riyadh, Saudi Arabia

November 2023 - Present

Company industry:
IT Services
Job role:
Sales

Commercial Manager - KSA

July 2023 - November 2023

DGTERA Integrated Solutions & POS

Riyadh, Saudi Arabia

July 2023 - November 2023

Company industry:
IT Services
Job role:
Sales

Sales Manager

June 2022 - August 2023

Lyve Global

Abu Dhabi, United Arab Emirates

June 2022 - August 2023

- Led a team of 6 outbound sales people.
- Reported directly to the Managing Director.
-Growing and exceeding sales goals while effectively leading the sales team.
-Creating and executing a comprehensive sales plan that increases the company's clientele and ensures its presence in key markets.
-Monitored and tracked performance through a comprehensive reporting system using tools such as Sales Force and Google Suits.
- Supervising the hiring, goal-setting, mentoring, and performance evaluation of sales people.
-Arrange and oversee the software integrations and partnerships.
-Provided market and competition insights to empower Lyve.
-Serving as the focal point between the business and the other partners to ensure efficient and successful collaboration.
-New business development
-Business-to-Business (B2B)
Company industry:
Internet & E-commerce
Job role:
Sales

Field Operations Team Leader

December 2021 - May 2022

SWVL

Dubai, United Arab Emirates

December 2021 - May 2022

1- Managed a Team of 4 Back Office Senior Support Agents and 8 Field Agents To Optimizing Process To Achieve Operational Targets, Enhancing Captain Experience Through Guidance/Coaching Using Various Support Channels.
2- Test The SOP Applicability On Ground & Give Feedback To Stakeholders.
3- Monitor and Track Performance Through Reporting System (Glide App & Google Sheets, ...…. etc.)
4- Empowering SWVL With Market And Competition Insights.
5- Connect between Operations, Category, Planning & Field.
6- Decreased The Churn Rate From 1.7% to .7% Weekly
7- Increase App Adoption From 60% To 99.2% in 1 month
8- Decreased The Fleet Fulfillment Rate From 15% To 1% monthly.
9- Decreased Total No. Of Coaching Tickets From 100 To 5 Monthly.
10- Handled And Put Down 2 Huge Captains Strikes.
Company industry:
Internet & E-commerce
Job role:
Support Services

VIP Customer Care Team Lead

June 2020 - December 2021

Emaar - Egypt

Cairo, Egypt

June 2020 - December 2021

- Supervised a team of 5 Customer Service Executives.
Managing A Group Of VIP Customers
- Guarantee Client Satisfaction And Expert Customer Service.
- Ensure that the bucket's ageing is decreasing.
- Identify, report, maintain, and resolve any client issues.
- Plan, analyze, and validate the process for financial and operational exceptions.
Company industry:
Real Estate
Job role:
Sales

Expansion Team Leader

February 2019 - May 2020

Uber Eats

Cairo, Egypt

February 2019 - May 2020

1- Managed A Team Of 4 Senior Sales Executives.
2- Over Achieved The Sales Target From The First Month by 140%.
3- Planned For Cairo Expansion Project and Executed In 2 Months.
4- Increased The Company Portfolio By 250 Live Restaurant in 60 Days.
5- Reporting To The MENA Region Director Of Sales.
6- Aligned With The Supported Functions To Absorb And Execute The Acquired Units.
7- Created Consistent Pipeline Demand Through Personal Professional Network, Qualified Leads Generated By Marketing Team And Own Prospecting Activities.
8- Decreased The Company Loss By 80% By Adjusting Restaurant`s Cancelled Orders Compensations Scheme.
9- Onboarding Process Applying For All The Acquired Restaurants, Track And Monitor Restaurant`s KPIs To Decrease The Faluire Rate And Assure Retention.
Company industry:
Internet & E-commerce
Job role:
Sales

Sales Team Leader

January 2018 - February 2019

Talabat

Cairo, Egypt

January 2018 - February 2019

1- Managed A Team Of 10 Sales Agents (Employees & Freelancers)
2- Planned And Executed Talabat Marketplace City Expansion In (Cairo, Alex, North Coast, Tanta, Zagazig, Port Saied, Suez, Ismailia, Damietta, Shebin El Kom and Kafr El Sheikh).
3- Increased The No. Of Acquired Restaurants By 3000+ Restaurants.
4- Acquired And Managed Tahya Misr Key Account (306 St.) Also Was Responsible For All The Project Marketing Activity & Operations.
5- Planned And Activated The Otlob Delivery Project All Over Cairo And Non-Cairo Region, Restaurants On boarding, Coaching And Decreased Churn Rate.
6- Onboarding Process Applying For All The Acquired Restaurants, Track And Monitor Restaurant`s KPIs To Decrease The Faluire Rate And Assure Retention.
Company industry:
Internet & E-commerce
Job role:
Sales

Sales Engineer

January 2016 - December 2017

ALITCO CO. (ALDESS FOR STEEL AND WOODEN DOORS)

Eastern Province, Saudi Arabia

January 2016 - December 2017

Regional Sales Engineer For KSA and Kingdom of Bahrain. Dealing with
- Ministry of Housing (Saudi + Bahrain)
- Consultants
- Developers
- Contractors
Company industry:
Industrial Production
Job role:
Sales

Sales Rep.

January 2015 - January 2016

Japan Tobbaco International

Cairo, Egypt

January 2015 - January 2016

Sales Representative For Tobacco Products
Company industry:
Tobacco & Smoking Goods
Job role:
Sales

Sales Engineer

January 2013 - January 2015

OCTOIL CO. for industrial lubricants distribuing

Cairo, Egypt

January 2013 - January 2015

Identifying prospective clients, generating new
business from the existing clientele in line with set
targets; mapping client’s requirements & providing
best products to suit their Self-motivated.
Company industry:
Oil & Gas
Job role:
Sales

Sales Representative

January 2011 - December 2013

Al-Dawliya CO. for Import & Trading (before Graduation)

Cairo, Egypt

January 2011 - December 2013

Identifying prospective clients, generating new business from the existing clientele in line with set targets; mapping client’s requirements & providing best products to suit them
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Education

The American University in Cairo

March 2020

March 2020

Diploma, Sales Management & Forecasting

Egypt

Sales Management and Forecasting Contemporary Management Professional Selling Skills Consumer Behavior Negotiation Techniques Principles of Marketing

New Horizons

November 2013

November 2013

Diploma, Sales & Marketing Track

Egypt

GPA (percentage): 90%

GPA (percentage): 90%

, Selling, Customer service, Marketing, Business writing,, Presentation skills, Negotiation skills, Bus

Faculty of Commerce

August 2013

August 2013

Bachelor's degree, accounting

Egypt

GPA (percentage): 70%

GPA (percentage): 70%

Bachelor Degree From Faculty Of Commerce

Skills

Leadership
Expert
Leadership
Expert
Business Development
Expert
Business Development
Expert
Key Account Management
Expert
Key Account Management
Expert
E commerce
Expert
E commerce
Expert
Sales
Expert
Sales
Expert
Easy to Adapt to New Technologies
Expert
Easy to Adapt to New Technologies
Expert
CRM Program
Expert
CRM Program
Expert
CAS Program
Expert
CAS Program
Expert
Sales
Expert
Sales
Expert
Time Trix Program
Expert
Time Trix Program
Expert
ZOHO Program
Expert
ZOHO Program
Expert
Marketing
Expert
Marketing
Expert
Expert in Re-deal With Ex-Clients & Build a Relationship With Current Ones
Expert
Expert in Re-deal With Ex-Clients & Build a Relationship With Current Ones
Expert
Handling Aggressive Customers
Expert
Handling Aggressive Customers
Expert
Debt Collection
Expert
Debt Collection
Expert
Business Development
Expert
Business Development
Expert
Key Account Management
Expert
Key Account Management
Expert
E commerce
Expert
E commerce
Expert

Social profiles

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Sales Management Certification
Jul 2018
Intensive course in Electronic accounting (Peachtree, accounting applications using Excel, quick boo
Principles of media work and televised presentation
Sales, marketing & negotiation course
Hr and marketing fundamentals
Negotiation and communication skills
Training
Master Your Team Leading Skills
My Academy
Jan 2020
Negotiation Skills
My Academy
Jan 2020
Strategic marketing course (self study).
self study

Hobbies and interests

Kong Fu
Swimming
Scuba Diving
Fishing
Cooking